Technical Support Lead - Payment Systems

Inceed; Atlanta (GA); On-site; USD 52,348 - 57,859; Full time

Benefits offered by this job

Three different medical health insurance plans

Dental and vision insurance

Paid time off and holiday pay

401k

Weekly direct deposit or pay card deposit

Job summary

A staffing firm is seeking a Technical Support Lead for Payment Systems in Atlanta. This role involves overseeing the stability and performance of payment systems, managing upgrades, and acting as a subject matter expert. Candidates should have 3–5 years of experience in payments and POS technologies, along with strong leadership and technical skills. The position offers compensation of $38 - $42/hour.

Qualifications

• 3–5 years of experience with POS, payments, and related technologies.
• Leadership or supervisory experience.
• Strong technical knowledge of Windows environments.

Responsibilities

• Serve as the Level 3 escalation point for payment systems.
• Lead software upgrades and deployments for payment platforms.
• Manage internal and vendor relationships.

Skills

Technical knowledge of payment platforms

Project management skills

Excellent communication

Organizational skills

Education

Bachelor's Degree in related field

Tools

SQL

PowerShell Scripting

Job description

Technical Support Lead - Payment Systems

Overview

Inceed has partnered with a great company to help find a skilled Technical Support Lead - Payment Systems to join their team. This role will be responsible for overseeing the stability, functionality, and performance of the organization’s payment systems, including point of sale (POS), payment platforms, and integrations with vendors. The position requires strong technical knowledge, hands-on troubleshooting, project coordination, and leadership experience. You will act as a subject matter expert (SME) for all payment-related technologies, ensuring smooth operations, timely issue resolution, and successful delivery of upgrades and deployments across the enterprise.

Location & Compensation

Compensation: $38 - $42/hour, depending on experience

Location: Onsite - Atlanta, Georgia

Responsibilities

• Serve as the Level 3 escalation point for all payment systems, ensuring issues are resolved quickly and effectively.
• Lead and coordinate software upgrades and deployments, including a major payment platform upgrade across various locations.
• Manage internal and vendor relationships and act as a payment systems subject matter expert.
• Oversee Payment applications support tickets, track work in ServiceNow, and ensure performance metrics are met.
• Work hands-on with system configuration, testing, and quality assurance to keep payment platforms stable and secure.
• Support ongoing POS initiatives and related technologies.
• Serve as point of contact for franchisee and vendor escalations.

Required Qualifications & Experience

• 3–5 years of experience with POS, payments, and related technologies.
• Leadership or supervisory experience.
• Strong technical knowledge of payment platforms and Windows environments
• Excellent communication, organization, and project management skills.

Nice to Have Skills & Experience

• PMP certification.
• SQL
• PowerShell Scripting
• Bachelor's Degree in related field
• Experience with restaurant industry technology vendors.
• Background in application support and cloud-based integrations
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

How to Apply / Sponsorship

If you are interested in learning more about the Technical Support Lead - Payment Systems opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.