Technical Support Intern — Hybrid, AI Tools & Real Impact

Sas; Cary (NC); Hybrid; USD 21,000 - 41,000; Full time

Benefits offered by this job

Hybrid work flexibility

Free SAS programming training and cert

On-site Work/Life Center

Job summary

SAS in Cary, NC is seeking an intern for the Technical Support Division. This internship isn’t a coffee run; you’ll do real work, troubleshoot SAS software, and gain hands-on experience from first contact to resolution.

You’ll engage with global colleagues, use Jira, ServiceNow, Microsoft Suite and GitHub, leverage AI tools, and contribute to projects affecting SAS engineers. The program runs May 18, 2027 to August 6, 2027, with hybrid work and in-person requirements.

Qualifications

• Pursuing an Associates or Bachelor's degree, not graduating before December 2027.
• Curious, passionate, authentic, and accountable; aligned with SAS values.
• Practical experience from help desk, troubleshooting, or hands-on labs/projects.
• Willing to ask questions repeatedly.
• Strong written and verbal communication skills.
• Demonstrated leadership and initiative.
• Interest in the latest technologies.
• Experience in Windows or Unix (or both).

Responsibilities

• Troubleshoot ongoing problems or answer questions about SAS software with customers.
• Gain hands-on experience in Technical Support from first contact to resolution.
• Evaluate and manage expectations of technical support processes and timelines.
• Communicate with customers via ServiceNow tickets, chat, phones, and Teams.
• Contribute to a project impacting SAS Technical Support Engineers.
• Collaborate with global colleagues and customers.
• Use industry-standard software including Jira, ServiceNow, Microsoft Suite, GitHub.
• Leverage AI tools to aid problem-solving.

Skills

Strong communication

Curious and accountable

Problem solving

Leadership potential

Team player

Education

Pursuing Associate or Bachelor's degree

Tools

Windows

Unix

Jira

ServiceNow

GitHub

Microsoft Suite

Job description

SAS in Cary, NC is seeking an intern for the Technical Support Division. This internship isn’t a coffee run; you’ll do real work, troubleshoot SAS software, and gain hands-on experience from first contact to resolution.

You’ll engage with global colleagues, use Jira, ServiceNow, Microsoft Suite and GitHub, leverage AI tools, and contribute to projects affecting SAS engineers. The program runs May 18, 2027 to August 6, 2027, with hybrid work and in-person requirements.