Summer 2027 - Technical Support Intern

Sas; Cary (NC); Híbrido; USD 21.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work flexibility

Free SAS programming training and cert

On-site Work/Life Center

Resumo da vaga

SAS in Cary, NC is seeking an intern for the Technical Support Division. This internship isn’t a coffee run; you’ll do real work, troubleshoot SAS software, and gain hands-on experience from first contact to resolution.

You’ll engage with global colleagues, use Jira, ServiceNow, Microsoft Suite and GitHub, leverage AI tools, and contribute to projects affecting SAS engineers. The program runs May 18, 2027 to August 6, 2027, with hybrid work and in-person requirements.

Qualificações

• Pursuing an Associates or Bachelor's degree, not graduating before December 2027.
• Curious, passionate, authentic, and accountable; aligned with SAS values.
• Practical experience from help desk, troubleshooting, or hands-on labs/projects.
• Willing to ask questions repeatedly.
• Strong written and verbal communication skills.
• Demonstrated leadership and initiative.
• Interest in the latest technologies.
• Experience in Windows or Unix (or both).

Responsabilidades

• Troubleshoot ongoing problems or answer questions about SAS software with customers.
• Gain hands-on experience in Technical Support from first contact to resolution.
• Evaluate and manage expectations of technical support processes and timelines.
• Communicate with customers via ServiceNow tickets, chat, phones, and Teams.
• Contribute to a project impacting SAS Technical Support Engineers.
• Collaborate with global colleagues and customers.
• Use industry-standard software including Jira, ServiceNow, Microsoft Suite, GitHub.
• Leverage AI tools to aid problem-solving.

Conhecimentos

Strong communication

Curious and accountable

Problem solving

Leadership potential

Team player

Formação

Pursuing Associate or Bachelor's degree

Ferramentas

Windows

Unix

Jira

ServiceNow

GitHub

Microsoft Suite

Descrição da vaga

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

What you’ll do

Looking for *that* internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our award-winning internship program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the summer.

The Technical Support Division serves SAS customers globally. Whether it's deployment, usage, performance, or coding, we are here to resolve all types of issues. This is not a call center; our engineers investigate logs, replicate customer environments, troubleshoot various technical issues, and identify bugs. If you have a passion for helping others and enjoy real-world problem solving, this internship is for you!

As an intern, you might:

• Work with customers to troubleshoot ongoing problems or answer questions about their SAS software.
• Gain hands‑on experience while learning how Technical Support takes a problem from first contact to resolution.
• Evaluate, set, and manage internal and external expectations of technical support processes and timelines. This is often under pressure where decisions have a significant business impact for SAS and/or customers.
• Communicate with the customer by ServiceNow tickets, chat, phones, and/or Teams.
• Contribute to a project that directly impacts SAS Technical Support Engineers.
• Collaborate with global colleagues and customers.
• Utilize industry-standard software including Jira, ServiceNow, Microsoft Suite, GitHub, etc.
• Leverage AI Tools to complement your problem-solving process.

Required Qualifications

• You’re a student getting your Associates or Bachelor's degree, not graduating prior to December 2027
• You’re curious, passionate, authentic and accountable. These are Our SAS Valuesand influence everything we do.
• You’ve got practical experience inside or outside of school. Maybe you’ve worked at a help desk, troubleshooted technology for others, or completed hands‑on labs or technical projects, and now want to take that learning further. We’d love to hear about it!
• You're not afraid to ask questions - over and over again.
• Have strong communication skills – both written and verbal.
• You’re a leader. We’re interested in how you’ve taken initiative and made an impact.
• You geek out over the latest and greatest technology.
• You have experience in Windows or Unix, or both – we don’t mind.

Location

• This position is located in Cary HQ (hybrid). You must be local to Cary HQ and willing to come to the office.

Timeline

• Interviews begin: On a rolling basis

• Internship:May 18, 2027 – August 6, 2027 (These dates are not flexible. To be considered for the SAS Summer Internship program, all interns must be available to start in person at Cary HQ on May 18, 2027. Summer internships last 12 weeks.

Perks of the job

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with company leaders and executives.

• Hybrid work flexibility: Our hybrid approach offers the best of both worlds, combining in‑office collaboration with the flexibility to work remotely, aligned with your team’s needs (minimum of 3 days in the office per week).

• Free SAS programming training and certification.

• Your well‑being matters. We support all dimensions of your well‑being with programs designed to reduce stress and distractions so you can stay healthy and productive. This includes an on‑site Work/Life Center, Recreation and Fitness Center, Employee Assistance Program (EAP), subsidized cafés and more.

• We work hard, but we like to have fun, too. Enjoy hackathons, social events and other opportunities to connect and engage.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law.Read more:Know Your Rights.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [e-mail].

Pay transparency: Hourly rates for SAS internships are based on an applicant’s year in school and the role they are hired into. Rates range from $15 to $30 per hour for associate and bachelor’s-level positions and from $29 to $49 per hour for master’s and Ph.D positions. Internship roles are not eligible for bonuses.

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