Technical Support Spring Co-op 2027

IBM; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

IBM Software invites talented students to join a 16-week Co‑Op in Austin, TX. This program offers hands-on, real-world IBM projects, full-time commitment (40 hours/week), and eligibility for students who are actively enrolled and able to pause coursework for the duration.

A strong interest in software engineering and customer success is required. As a Technical Support Co‑Op, you will collaborate with global teams, resolve client issues, learn product usage, and contribute to IBM knowledge bases

Qualifications

• Actively enrolled in a Bachelor's degree and returning to complete it after the co-op.
• Available to start full-time between December 2027 and August 2028 and to work 40 hours/week for 16 weeks.
• Currently pursuing Computer Science, Computer Engineering, AI or related field.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams.
• Analyze diagnostics, optimize product usage, and recommend solutions.
• Create and update knowledge base articles.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products across enterprise tech.

Skills

Fluent English

Excellent communication

Windows

Linux

Troubleshooting

Customer-focused

Education

Bachelor's Degree

Job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your Role And Responsibilities

This is a 16‑week Co‑Op position designed for actively enrolled undergraduate students who are interested in gaining hands‑on, practical experience in their field while contributing to real IBM projects. To be eligible, candidates must be currently enrolled at an accredited university and able to pause their coursework for the duration of the Co‑Op, as students may not be enrolled in classes while participating. This role requires full‑time availability (40 hours per week) during the Spring 2027 semester between Jan 19 - May 7. Eligible candidates should also be available to join IBM in a full‑time role between December 2027 and August 2028 upon successful completion of their degree.

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer‑focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real‑world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

• Industry-leading customer satisfaction.
• 24x7 global availability and proactive engagement with our clients.
• Secure data handling aligned with global standards.
• Expertise and efficiency powered by AI tools like watsonx and copilot.
• A culture of learning, collaboration, and innovation!

As a Technical Support Co‑Op Student, You Will

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Location Flexibility

By applying to this requisition, you acknowledge and agree to be considered for any of the listed locations associated with this position and are willing to work at the location where you are ultimately assigned.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Must be actively enrolled in a Bachelor’s degree program at the time of application and returning to complete the degree after the co‑op.
• Available to start full‑time between December 2027 and August 2028.
• Available to work full‑time (40 hours/week) at an IBM location for 16 weeks between Jan 19 - May 7.
• Co‑op requires a full‑time commitment; students should not be enrolled in concurrent coursework during the co‑op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English

Preferred Technical And Professional Experience

• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration