Technical Support - Entry Level

USA CYBER; St. Louis (MO); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Company-paid certifications and training

Medical, dental, and vision coverage

401(k) plan

Paid Time Off

Short and long-term disability

Job summary

USA CYBER in St. Louis is seeking a Technical Support Entry Level professional to provide managed IT support. Your role includes triaging support requests, taking client calls, and resolving issues using documentation.

The ideal candidate holds a Bachelor's Degree, has customer service experience, and is committed to self-improvement. Benefits include company-paid certifications, medical coverage, and a hybrid work environment.

Qualifications

• Bachelor's Degree preferred.
• Prior work in the technology field is a plus.
• Excellent verbal and written communication skills.
• Customer service experience and a desire to serve.
• Strong interest in self-improvement and expanding professional skillset.
• Reliable transportation and a valid driver's license.
• Certifications such as CompTIA A+, Network+, Security+ are a plus.

Responsibilities

• Triage inbound support requests.
• Take client calls and correspond with end-users.
• Reference USA Cyber’s documentation to resolve client issues.
• Work on routine and installation requests.
• Create a great client experience.

Skills

Verbal and written communication

Customer service

Problem-solving

Self-improvement

Education

Bachelor's Degree

Tools

CompTIA A+

Network+

Security+

Job description

About USA Cyber

USA Cyber delivers managed IT support and strategic technology solutions to organizations that value and invest in technology. We provide first‑class service and support.

Role: Technical Support Entry Level

What You Will Do

• Triage inbound support requests.
• Take client calls and correspond with end‑users.
• Reference USA Cyber’s documentation to resolve client issues.
• Work on routine and installation requests.
• Create a great client experience.

Qualifications

• Bachelor's Degree preferred.
• Prior work in the technology field is a plus.
• Excellent verbal and written communication skills.
• Customer service experience and a desire to serve.
• Strong interest in self‑improvement and expanding professional skillset.
• Reliable transportation and a valid driver's license.
• Certifications such as CompTIA A+, Network+, Security+ are a plus.

What We Offer

• Company‑paid certifications and training.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid Time Off.
• Short and long‑term disability.
• Hybrid work environment with required onsite presence in St. Louis, MO.

Job Type: Full‑time, direct‑hire

Salary: $18 – $24 per hour