Technical Support Engineer - University Graduate 2026

United States Digital Space LLC; New York (NY); On-site; USD 63,000 - 69,000; Full time

Benefits offered by this job

Healthcare plans

Vision & dental coverage

HSA with employer contributions

Fertility stipend

Paid holidays & flexible PTO

Professional development stipend

Commuter benefits

Wellness benefits

Job summary

United States Digital Space LLC is seeking a Technical Support Engineer to support our enterprise customers with the full suite of cloud-managed building security products. You will troubleshoot complex environments, guide installation and configuration, and collaborate with Engineers to resolve issues.

You will report to a Technical Support Engineering Manager and work on-site five days a week in New York, NY.

Qualifications

• Bachelor's or Master's in Networking, IT, CS, or a related technical field.
• Knowledge of networking, Linux, electronics, and Python.
• Excellent written and oral communication; team collaboration.

Responsibilities

• Full-stack troubleshooting of the company platform across network, hardware, software, and electrical systems.
• Provide best practice design, installation, and configuration expertise to enterprise customers.
• Communicate technical matters to customers both orally and in writing.
• Own customer issues from creation to resolution.
• Collaborate with Engineering and Product teams to test new products and identify bugs.
• Write technical knowledge base articles and whitepapers.
• Stay up to date on the latest products and industry technologies.
• Build tools and processes that will scale.

Skills

Networking

Linux

Python

Education

Bachelor's or Master's in a related technical discipline

Tools

Certifications: CCNP/CCNA/CCENT

Job description

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About the Role

the company is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of the company cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in New York, NY.

What You’ll Do

• Full-stack troubleshooting of the entire the company platform including, network, hardware, software, and electrical issues


• Provide best practice design, installation, and configuration expertise to enterprise customers


• Communicate technical matters to customers both orally and in writing


• Own customer issues from creation to resolution


• Collaborate with Engineering and Product teams to test new products and identify bugs


• Write technical knowledge base articles and whitepapers


• Staying up to date on the latest products and industry technologies


• Build tools and processes that will scale

What You Bring

• Bachelor’sor Master’s degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university


• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus


• Ability to communicate complex technical matters both orally and in writing


• Demonstrated problem-solving skills and attention to detail


• Ability to work within a team environment


• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Employee Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans


• Nationwide medical, vision, and dental coverage


• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options


• Expanded mental health support


• Paid parental leave policy & fertility benefits


• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time


• Professional development stipend


• Fertility stipend


• Wellness/fitness benefits


• Healthy lunches provided daily


• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Pay Disclosure

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of the company’s total rewards package. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Estimated Hourly Pay Range

$46—$50 USD

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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