Project Architect, Global Services

United States Digital Space LLC; New York (NY); On-site; USD 165,000 - 240,000; Full time

Benefits offered by this job

Healthcare programs

Vision and dental coverage

HSA with employer contributions

Mental health support

Parental leave

Flexible PTO

Professional development stipend

Fertility stipend

Wellness benefits

Healthy lunches

Commuter benefits

Job summary

United States Digital Space LLC is seeking a Project Architect for the Global Services division, focusing on Cloud Security, IoT, and Networking. You will manage post-sales deployments, work with customers, and train on company products.

The role requires on-site presence in New York City, NY, with up to 50% travel and a strong emphasis on security, compliance, and scalable deployment across Fortune 500 clients.

Qualifications

• 4+ years of experience in sales engineering, technical account management, networking, or professional services with Fortune 500 experience.
• Bachelor's degree in CS/CE/IT or similar field.
• Ability to obtain FedRAMP compliance (U.S. citizen or permanent resident).
• Strong networking background: HTTPS/SSL, VLANs, TCP/IP, DNS, NAT, DHCP, firewalls.

Responsibilities

• Serve as subject matter authority on the company’s product suite during post-sales deployments.
• Act as project management arm for customer accounts, ensuring successful deployments.
• Configure and fine‑tune product features and provide vendor-led training.
• Communicate effectively with C-suite to IT directors as the technical voice.
• Collaborate with World Services Manager and account executives to plan service strategies and cross-sell.

Skills

Cloud Security

IoT Systems

Networking

Linux Systems

Security Surveillance

Access Control

FedRAMP

Education

Bachelor's degree in Computer Science/Engineering/IT or related field

Job description

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About The Role

We are seeking a Project Architect in the Global Services division with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance, and Access Control. You will partner with the Global Services Manager and Territory Account Executives to service large and strategic customers within the the company footprint. In this role, you will interface with customers and partners on post-sales deployment project management, assisting with technical issues and providing expert-level configuration and training on the company Products. We need someone who will be highly motivated, able to learn quickly, and work independently while making an impact on the success of our Global deployments.

We are committed to a thriving in-office culture. This role requires that you be on-site 5 days per week in New York City, NY.

What You'll Do

• Be the subject matter authority on the full the company suite of products and offerings and provide expert-level service to customers during the post-sales process

• Serve as the project management arm for customer accounts, ensuring successful deployments of the company products in the customer’s environment

• Magnify the value of the company products for customers through configuring and fine-tuning product features, use cases, and analytics; provide vendor-led training to customers

• Effectively serve as the technical voice to all levels of customer, from C-level executives to loss prevention managers and directors of IT

• Work directly with your Global Services Manager and Sales Account Executives to develop services strategies and workflows for the customer, as well as participate in cross-selling and up-selling opportunities

• Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest the company product offerings

What You Bring

• 4+ years of experience as a Sales Engineer, Technical Account Manager, Network Engineer, or Professional Services Consultant with a proven track record of working with Fortune 500 companies

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security, or similar field

• Ability to gain FedRAMP Compliance: Must be a U.S. Citizen or Permanent Resident (Green Card)

• Strong background in Computer Networking: HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, firewalls, and software systems

• Outstanding written & verbal communication skills to efficiently articulate technical matters with customers and partners

• Entrepreneurial and positive attitude with a strong desire to learn

• Ability to adapt to an ever evolving workplace and company

• Genuine excitement for software/hardware products, Cloud Security, and IoT devices

• Travel up to 50%

Preferred Qualifications

• Industry certifications such as AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+

• Experience working with Linux systems

• Previous startup experience

Employee Benefits

the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans

• Nationwide medical, vision and dental coverage

• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options

• Expanded mental health support

• Paid parental leave policy & fertility benefits

• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time

• Professional development stipend

• Fertility Stipend

• Wellness/fitness benefits

• Healthy lunches provided daily

• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Annual Pay Range

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$165,000—$240,000 USD

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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