Technical Support Engineer — Scalable SaaS Platform

Dormont Manufacturing Co; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Dormont Manufacturing Co in San Francisco is seeking a Technical Support Engineer to enhance customer success with their developer-centric platform. The role involves solving complex customer challenges, developing tools for operational excellence, and collaborating across functions.

The ideal candidate will have strong programming skills, operational experience, and a passion for customer success. Join a dynamic team that values innovation and continuous learning.

Qualifications

• Proficiency in modern programming languages like Python, Go, Java, C++, or JavaScript/Node.js.
• Experience with large-scale production environments, hardware, operating systems, and cloud platforms.
• Strong written and verbal communication skills.

Responsibilities

• Solve complex customer challenges related to architecture, performance, recovery, and security.
• Interface with product management and engineering to advocate for customer needs.
• Contribute to internal projects such as performance benchmarking and automation tools.
• Collaborate with customer success and engineering to design scalable dashboards.

Skills

Programming proficiency

Operational experience

Excellent communication skills

Customer advocacy

Diagnostic skills

Adaptability to new technologies

Teamwork

Job description

Dormont Manufacturing Co in San Francisco is seeking a Technical Support Engineer to enhance customer success with their developer-centric platform. The role involves solving complex customer challenges, developing tools for operational excellence, and collaborating across functions.

The ideal candidate will have strong programming skills, operational experience, and a passion for customer success. Join a dynamic team that values innovation and continuous learning.