Technical Support Engineer - North America

Tigo Energy, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in solar energy solutions seeks a Technical Support Engineer to join their Customer Success team. This remote role focuses on delivering exceptional service and support to customers, enhancing their experience with innovative solar products. Ideal candidates will have a background in technical support, especially within the solar industry, and possess strong problem-solving skills. Join a collaborative environment where your contributions will help drive the adoption of renewable energy.

Qualifications

• 2–5 years of experience in technical support, preferably in solar/PV industry.
• Proven troubleshooting skills in diagnosing hardware and software issues.

Responsibilities

• Deliver high-quality support with a customer-first mindset.
• Provide technical assistance for a range of product-related issues.
• Collaborate with internal teams to drive solutions and product improvements.

Skills

Technical expertise

Problem-solving

Communication

Time management

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Zendesk

Salesforce

Job description

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Technical Support Engineer - North America

Tigo is the worldwide leader in Flex MLPE (Module Level Power Electronics) with innovative solutions that significantly enhance safety, increase energy production, and decrease operating costs of photovoltaic (PV) systems. Tigo’s TS4 platform maximizes the benefit of PV systems and provides customers with the most scalable, versatile, and reliable MLPE solution available.

Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy worldwide. Tigo systems operate on 7 continents and produce gigawatt hours of reliable, clean, affordable and safe solar energy daily.

We need top-notch individuals with a passion for solving complex problems and bringing renewable energy to the masses. Members of the team enjoy rewarding salaries, excellent benefits, an uninhibited work culture, and the satisfaction of helping to reduce the world’s dependency on fossil fuels. We work hard knowing our results will impact the affordability, reliability, and safety of clean and renewable energy systems.

Job Description

About the Role

Tigo Energy’s Customer Success team is at the forefront of our global expansion, supporting partners and ensuring our customers thrive with our products. As our in-house product experts, we are dedicated to delivering exceptional service that drives satisfaction and success.

We are seeking a Technical Support Engineer who is thoughtful, enthusiastic, and motivated to make a tangible impact. In this role, you’ll support our customers across multiple communication channels and be a key contributor to the overall customer experience.

This is a remote position based in the United States.

Our Culture

At Tigo Energy, our values drive everything we do. We are a customer-centric organization that empowers our team members and fosters a collaborative, innovative work environment. We believe that when our customers succeed, we succeed.

We cultivate a culture centered around:

• Technical expertise
• Continual Process Improvement

Responsibilities

• Deliver high-quality support with a customer-first mindset and a problem-solving attitude
• Respond to customer inquiries via phone, email, chat, and ticketing systems
• Provide technical assistance for a range of product-related issues
• Develop deep product expertise across the Tigo Energy portfolio to guide and educate customers
• Troubleshoot, resolve, and escalate complex issues as needed
• Track, document, and follow up on customer feedback to ensure resolution and satisfaction
• Collaborate with internal teams (engineering, product, sales) to drive solutions and product improvements
• Consistently meet or exceed performance targets and customer satisfaction metrics

Requirements

WHAT WE WOULD LIKE TO SEE

• Bachelor's degree or equivalent experience
• 2–5 years of experience in technical support (experience in solar/PV industry preferred)
• Proven troubleshooting skills in diagnosing hardware and software issues
• Proficiency with tools such as Microsoft Office, Zendesk, Talkdesk, Salesforce, or similar CRM/ticketing/telephony platforms
• Strong verbal and written communication skills
• Effective time management and ability to prioritize in a fast-paced environment
• Collaborative team player with a proactive mindset

IT WOULD BE GREAT IF YOU HAD

• Experience in the solar industry, particularly with solar monitoring or electrical systems
• Fluency in Spanish and/or Brazilian Portuguese
  
  • Si es bilingüe en inglés y español, considere postularse para este puesto.
  • Se você é bilíngue em inglês e português, considere se candidatar a esta vaga

Apply for this job

Please fill out the information below to apply. Tigo is an an equal opportunity employer and values diversity at the company. Tigo does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Company

Tigo Energy, the worldwide leader in Flex MLPE (Module Level Power Electronics), designs innovative solar power conversion and storage products that provide customers more choice and flexibility. The Tigo TS4 platform increases solar production, decreases operating costs, and enhances safety. When combined with the Tigo Energy Intelligence (EI) platform, it delivers module, system, and fleet-level insights to maximize solar performance and minimize operating costs. The Tigo EI Residential Solar Solution, a flexible solar-plus-storage solution for home installations, rounds out the Company’s portfolio of solar energy technology. Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy, and its global team supports customers whose systems reliably produce gigawatt hours of safe solar energy on seven continents.