On-Site Infrastructure Technician

Saint-Gobain North America; United States; On-site; USD 79,000 - 124,000; Full time

Job summary

A leading company in the building materials industry is seeking an On-Site Infrastructure Systems Technician. This role involves maintaining server and infrastructure, supporting technical operations, and ensuring compliance with security protocols. The ideal candidate will have a Bachelor's degree in Computer Science or equivalent experience, strong problem-solving skills, and the ability to manage customer relationships effectively. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical, Prescription Drug, Vision, and Dental Insurance

401(k) with Company Match

Paid Time Off

Employee Assistance Program (EAP)

Identity Theft Protection

Qualifications

• 4-7 years of experience managing enterprise infrastructure solutions.
• Strong communication skills and ability to prioritize tasks.

Responsibilities

• Maintain server and infrastructure across North America.
• Support and troubleshoot on-site infrastructure.
• Manage customer relations and ensure satisfaction.

Skills

Communication

Attention to Detail

Problem Solving

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Server Operating Systems

VMWare

Job description

Direct message the job poster from Saint-Gobain North America

Talent Acquisition @ Saint-Gobain North America

What’s the job?

The On-Site Infrastructure Systems Technician maintains the server and infrastructure in all North America by tracking infrastructure activity, performing upgrades of OS software, maintaining server hardware, addressing technical problems, and improving efficiency by evaluating system functions. On-Site Infrastructure Systems Technician are tasked with ensuring all DSI guidelines and security doctrine are complied with and reporting on global objectives around OSI. On-Site Infrastructure Systems Technicians are responsible for managing business/customer needs and expectations and working closely with the business on infrastructure projects. Day to day activities will include server operations, system development projects, capacity planning, customer relations, and technical documentation. An estimated 20% travel will be required within North America regularly.

What will you do?

Operations

• Support, manage, develop, implement, and troubleshoot all on site infrastructure including, NetBackup server, NetApp server, Windows Servers, Linux servers, and other infrastructure as required
• Support, manage, develop, implement, and troubleshoot all local data rooms at remote locations.
• Ensure all Infrastructure is compliant with DSI Security doctrine including business infrastructures
• Manage the Manage Print program for North America
• Ensure all infrastructure is monitored utilizing the SG standard monitoring solution.
• Provide Disaster recovery testing for all critical on-site infrastructure and ensure details are documented and communicated to stakeholders.
• See to the handling and proper description of incidents
• Monitor and validate the resolution of incidents and problems and allocate appropriate priorities
• See to the handling of service requests (major or minor changes), their recording and the follow-up of their implementation
• Participate in the change process (planning, follow-up, approval) and incident management (technical escalation, closing)
• Lead the local technical committee
• Maintain at technical level all technical assets in accordance with Saint-Gobain standards
• Participate in the technical scoping of the functional need expressed by the entity to the BRM
• Participate in the solution implementation project
• Accept the technical solution with the project manager
• Draft and develop the operational record (procedures, scripts, instructions, interfaces…)
• Develop complex project requests (related to shared infrastructures, involving changes in the cost of the service or a change in architecture…)

Capacity Planning

• Monitor resource use and follow up the performance of the systems’ different components (through technical indicators)
• Guarantee the needs-resources fit
• Responsible for technical assets: in charge of all technical assets (servers, storage, back-up, printers…), ensure updates to the inventory, the mapping and technical documentations concerning infrastructures.

Customer Relations

• Ensure that customer needs are considered in line with the strategy defined by DSI Group.
• Measure customer satisfaction and provide reporting.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Follow communication procedures, guidelines, and policies.

Technical Documentation

• Responsible for creating technical documents and manuals, explain complex information in a clear and concise manner and working with SGTS teams to ensure accuracy of detailed descriptions.
• Plan, develop, organize, write, and edit operational procedures and manuals
• Produce electronic documentation in addition to hard copy manuals
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to technical literature

What do you bring?

• Four-year Bachelor’s degree/college diploma in the field of computer science or 5 -7 years’ equivalent work experience. Work experience consists of managing and configuring enterprise infrastructure solutions and equipment.
• 5+ years’ experience managing and configuring enterprise network infrastructure solutions and equipment.
• strong communication skills, attention to detail, and the ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to solve various software and equipment failure problems. 75% of the problems will be standard IT problems that occur in other industries. The remaining 25% of the problems are specific to Saint Gobain and will require unique solutions.
• Analyze and resolve problems related to On Site Infrastructure and Industrial Infrastructure.
• Ability to perform cause/effect analysis and ample know-how to resolve the problem independently or contact the proper resource to assure a timely resolution.
• Experience utilizing Microsoft Server Operating Systems, VMWare, Server hardware support and configuration.
• Ability to travel 20% to sites and locations in North America.

What are our perks?

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $79,500 to $123,400 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $87,400 to $135,700. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Well-being – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
• Additional Benefits – Helping shape the experience and impact you want
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child and Elder Care

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Other

• Industries

  Wholesale Building Materials and Manufacturing

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