Technical Support Engineer - MPLS-TP

Belden Inc.; Carmel (IN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Matching retirement plans

Paid vacation

Job summary

A leading connectivity solutions provider is seeking a Technical Support Engineer for level 2 support of industrial solutions. This role requires a Bachelor of Engineering and strong networking skills, focusing on MPLS products. Responsibilities include providing customer support, troubleshooting complex issues, and documentation. The position offers a base salary range of $75,000-$105,000 and provides opportunities for hybrid and remote work along with competitive benefits.

Qualifications

• Strong networking background, with experience and understanding of ethernet communication.
• Deep understanding of MPLS-TP architecture and label switching principles.
• Able to work independently and share information with your team.

Responsibilities

• Provide 2nd level support to company and customer networks.
• Work together with customers to provide them with the best support experience.
• Create knowledge base articles and proactive documentation.

Skills

Networking background

Technical assistance

Strong communication skills

Analytical skills for troubleshooting

Ability to solve complex problems

Knowledge of MPLS-TP architecture

Education

Bachelor of Engineering or equivalent experience

Tools

Wireshark

Python

Job description

Technical Support Engineer – MPLS-TP

Date: Mar 3, 2026

Location: US

Company: Belden Inc

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal‑oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.

Job Summary

As a Customer Success Technical Support Engineer, you will be responsible for level 2 technical support of Belden Industrial solutions and products, focusing on Xtran MPLS products, and other networking brands including Hirschmann, GarrettCom and Tofino. Knowledge of Power Transmission and Distribution and/or Transportation applications is a plus. Candidate should be an effective communicator performing technical assistance remotely.

Ideally, the person in this role will reside within a few hours driving distance from the Charlotte, NC metro area.

What Skills and Experiences You Will Bring

• Bachelor of Engineering, or equivalent experience
• Strong networking background, with experience and understanding of ethernet communication, routing (OSPF), C37.94 and legacy protocols such as T1/E1, RS232/422/485 and others
• Deep understanding of the MPLS‑TP architecture, including label switching principles, Label Switched Paths (LSPs)
• Knowledge of fault‑tolerant design and implementation of protection switching mechanisms
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong analytical skills for troubleshooting telecommunication networks
• Able to identify and solve complex connection/communication problems
• Ability to use Wireshark for data analysis and troubleshooting
• Able to work independently and share information with your team
• Writing and maintaining documentation and procedures for internal and external usage
• Programming/Scripting (Python) skills are a plus
• CCNA/CCNP qualification is a plus

What You Will Do

• Work together with our customers to provide them with the best possible support and experience
• Provide 2nd level support to company and customers networks
• Responding to escalated customer support issues
• Analyze customer issues, and provide feedback and recommendations to customers as required
• Recreating customer issues for root cause and escalating to Level 3 as required
• Advise and propose network design & configuration to the customer to ensure high availability and scalability
• Create knowledge base articles, how‑to guides, application notes and other proactive documentation
• Work with internal team members providing technical directions on best practices, application recommendations and design assistance
• Travel required (~30%)

Benefits and Compensation

Applicants can expect a base compensation range of $75,000-$105,000.00, plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well‑being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

#LI-NG1

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.

Let's Write the Next 100 Years Together. Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.