Technical Support Engineer (Medical Devices & Laboratory Systems)

CellaVision - RAL Diagnostics; Kentucky; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits through our union

Wellness allowance and on-site gym

Team activities and company events

Access to cutting-edge technology

Job summary

CellaVision is seeking a Technical Support Engineer to deliver world-class support for its laboratory diagnostics instruments and software. You will resolve complex hardware and software issues, run training sessions, and assist with product implementation across markets.

The role requires travel, including Europe and occasional international assignments, and close collaboration with R&D, Quality, and commercial teams to continuously improve service delivery.

Qualifications

• Degree in engineering or other technical field, or equivalent work experience.
• Experience troubleshooting integrated hardware/software systems in technical environments.
• Ability to investigate, troubleshoot, and resolve software, hardware, and connectivity issues.
• Experience delivering technical training or customer support.
• Excellent communication in Swedish and English, both written and spoken.

Responsibilities

• Troubleshoot and resolve technical issues remotely and on-site at customer locations.
• Replicate and investigate customer-reported issues to identify root causes and solutions.
• Install instruments and software, perform preventive maintenance, and carry out repairs.
• Provide technical support and expertise to customers, distributors, and internal teams.
• Build relationships with distributors' service organizations and support their development.
• Design and conduct technical training sessions remotely and on-site.
• Participate in customer seminars and workshops.
• Collaborate with R&D, Product Management, Quality, and others to improve support processes.
• Contribute to service documentation and training materials.

Skills

Swedish

English

Engineering degree

Troubleshooting hardware

Software training

Education

Engineering degree or equivalent experience

Job description

Join CellaVision and Help Shape the Future of Laboratory Diagnostics

Are you passionate about technology, problem-solving, and helping customers succeed? Do you enjoy working with advanced instruments and software in an international environment? If so, this could be your next challenge.

At CellaVision, we are transforming laboratory diagnostics through intelligent microscopy and digital imaging. As a global leader in digital microscopy solutions, we develop and deliver innovative instruments, software, and reagents used by healthcare professionals around the world. Our solutions help laboratories improve efficiency, accuracy, and diagnostic certainty—ultimately contributing to better patient care.

Working at CellaVision means being part of a company at the forefront of technology, combining advances in software development, digital imaging, chemistry, and machine learning. Here, your work has a real impact on healthcare while offering exciting opportunities for professional growth and development.

The Opportunity

As a Technical Support Engineer, you will play a key role in ensuring our customers and partners receive world‑class technical support and service. You will work closely with laboratories, distributors, and colleagues across the organization to solve technical challenges, deliver training, and support the successful implementation and operation of our products.

This is a varied role where no two days are the same. One day you may be troubleshooting a complex software or network issue remotely, and the next you could be conducting training, installing systems, or supporting a customer on‑site.

You will be part of the Customer Support team based in Lund, supporting customers and partners across multiple markets.

Your Responsibilities

• Troubleshoot and resolve technical issues remotely and occasionally on‑site at customer locations.
• Investigate and replicate customer‑reported issues in an in‑house environment to identify root causes and solutions.
• Install instruments and software, perform preventive maintenance, and carry out repairs at customer sites.
• Deliver technical support and expertise to customers, distributors, and internal stakeholders.
• Build and maintain strong relationships with distributors' service organizations and support their development.
• Design, plan, and conduct technical training sessions both remotely and on‑site.
• Participate in customer seminars, workshops, and educational activities.
• Collaborate closely with R&D, Product Management, Quality, and other internal functions to continuously improve customer support processes.
• Contribute to service documentation, technical notes, training materials, and service manuals.
• Gather customer feedback and market insights to support future product development and improvements.

Travel within Europe and occasionally internationally is required as part of the role, including customer visits, installations, training, and support activities, amounting to approximately 20 days per year.

Who You Are

This is not a traditional IT Service Desk or Helpdesk role. While the position involves troubleshooting software, hardware, and network‑related issues, the primary focus is supporting advanced medical diagnostic instruments and laboratory workflows, working closely with laboratories, distributors, and healthcare professionals.

You enjoy working in a customer‑facing role and are motivated by solving complex technical challenges. You have a structured and analytical approach to problem‑solving and take pride in delivering excellent service.

You are comfortable communicating with different audiences, whether troubleshooting with a laboratory technician, training a distributor, or presenting to a larger group. Most importantly, you enjoy collaborating with others and contributing to a positive team environment.

Candidates May Come From Backgrounds Such As

• Medical devices
• Laboratory equipment
• Biomedical engineering
• Technical field service
• Diagnostic systems
• Electrical or electronics engineering
• Scientific instrumentation
• Industrial automation

Qualifications

To succeed in this role, we believe you have:

• A degree in engineering or another relevant technical field, or equivalent work experience.
• Experience troubleshooting integrated hardware/software systems, preferably in laboratory, medical device, industrial automation, or other technical environments.
• The ability to investigate, troubleshoot, and resolve software, hardware, and connectivity‑related issues.
• Experience delivering technical training, education, or customer support.
• Excellent communication skills in both Swedish and English, written and spoken.

Experience from the medical device, laboratory, diagnostics, or healthcare industry is considered an advantage but is not required.

Why Join CellaVision?

At CellaVision, we believe that innovation starts with people. We foster a culture built on collaboration, continuous improvement, recognition, and respect. We encourage new ideas, support professional growth, and believe that having fun together is an important part of success.

We Offer

• Competitive benefits through our collective agreement.
• Wellness allowance and access to an on‑site gym.
• Team activities, company events, and social initiatives.
• Opportunities to work with cutting‑edge technology that makes a difference in healthcare worldwide.

Diversity Is in Our Blood

At CellaVision, we understand not only the uniqueness of blood cells but also of people. We believe diversity drives innovation and helps us build better solutions for our customers and patients.

We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to contribute. Qualified applicants are considered for employment regardless of race, nationality, ethnic or social origin, age, religion, political beliefs, sexual orientation, gender identity or expression, family status, disability, or any other protected characteristic.

About CellaVision

Founded in Sweden in 1994, CellaVision is a global medical technology company dedicated to improving the analysis of blood and body fluid samples through digital microscopy and intelligent image analysis.

Today, we are approximately 250 employees with our global headquarters in Lund, Sweden. We have market support offices in 16 countries, customers in more than 40 markets, and reagent development and manufacturing in Martillac, France.

Together, we are helping laboratories around the world improve diagnostic workflows and patient care.

For more information, visit www.cellavision.com.