Field Service Engineer (South Sweden - Remote)

Elekta; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 paid vacation days

4 Elekta days off

Defined contribution pension scheme

Private Medical Insurance

Lunch benefit

Wellness contributions

Collaborative office environment

Descripción de la vacante

Elekta, a leader in precision radiotherapy, is seeking a Field Service Engineer to ensure performance, reliability, and safety of MR-Linac systems across the Nordic region. This home-based role requires frequent travel, with a preference for candidates based in southern Sweden, and close collaboration with customers and regional teams.

You will install, maintain, and support sophisticated medical technology, while advancing service quality and customer satisfaction through proactive,

Formación

• Degree in Electronics, Electrical Engineering, Medical Engineering or related field.
• Field service, technical support, installation, or maintenance experience.
• Strong troubleshooting across electro‑mechanical systems.
• Experience with electronics, networking, PCs/servers, Windows environments.
• Knowledge of high/low voltage, vacuum, RF tech desirable.
• Analytical problem-solving under pressure; customer-focused mindset.
• Excellent English; Nordic language knowledge advantageous.
• Willingness to travel ~40% and hold a valid driving license.

Responsabilidades

• Install, commission, upgrade, and maintain Elekta MR-Linac systems.
• Perform preventive and corrective maintenance at customer sites.
• Diagnose and repair complex electro‑mechanical and software issues.
• Provide on-site, courtesy, and remote customer support.
• Manage service activities independently and escalate complex issues as needed.
• Complete documentation and ensure quality and regulatory compliance.
• Build relationships with customers and promote service upgrades where appropriate.
• Maintain technical expertise through ongoing training.

Conocimientos

Field service

Troubleshooting

Electronics

Networking

Windows environments

Customer service

Travel readiness

Driving license

Educación

Degree in Electronics or Electrical Engineering or related

HNC / technical diploma

Descripción del empleo

We don't just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

What You’ll Do At Elekta

As a Field Service Engineer, you will play a critical role in ensuring the performance, reliability, and safety of Elekta’s advanced radiotherapy solutions across the Nordic region, with a primary focus on MR-Linac systems. Reporting to the Regional Service Manager, you will work independently to install, maintain, troubleshoot, and support highly sophisticated medical technology that directly contributes to patient care.

This is a home-based position requiring frequent travel throughout the Nordic region and occasional travel outside the region. Due to the location of our clients, we prefer candidates who are based in southern Sweden. You will work closely with customers, colleagues, and technical support teams to deliver exceptional service and maintain strong long-term customer relationships.

Responsibilities

• Install, commission, upgrade, and maintain Elekta systems, with a focus on MR-Linac solutions.

• Perform planned preventive maintenance and emergency corrective maintenance activities at customer sites.

• Diagnose and repair complex electronic, mechanical, networking, and software-related issues down to board and component level.

• Support customers through on-site visits, courtesy calls, and remote technical assistance.

• Manage service activities independently while ensuring timely escalation of complex technical issues when required.

• Complete service documentation, reports, and quality records accurately and on time.

• Ensure all work is carried out in accordance with Elekta quality standards, safety procedures, and regulatory requirements.

• Build strong relationships with customers through professional, responsive, and customer-focused support.

• Contribute to continuous improvement initiatives that enhance service quality and customer satisfaction.

• Promote service upgrades, system enhancements, and additional solutions where appropriate.

• Maintain technical expertise across Elekta’s service portfolio through ongoing training and development.

• Share knowledge and provide guidance or training to colleagues when required.

• Support occasional weekend service activities, typically limited to business-critical customer needs.

What You’ll Bring

• Degree, HNC, technical diploma, or equivalent qualification in Electronics, Electrical Engineering, Mechanical Engineering, Medical Engineering, or a related discipline.

• Demonstrated experience in field service, technical support, installation, or maintenance engineering environment.

• Strong troubleshooting and fault-finding capabilities across complex electro-mechanical systems.

• Experience working with electronics, networking, PCs, servers, and Windows-based environments.

• Knowledge of high/low voltage systems, vacuum systems, RF technology, diagnostic equipment, or other advanced engineering disciplines is highly desirable.

• Ability to analyze problems systematically and identify effective solutions under pressure.

• Strong customer service mindset with the ability to build credibility and trust with healthcare professionals.

• Excellent verbal and written communication skills in English. Knowledge of a Nordic language is advantageous.

• Ability to work independently, prioritize workloads, and manage multiple service activities simultaneously.

• Willingness and ability to travel approximately 40% of the time throughout the Nordic region and occasionally internationally.

• Valid driving license.

• A collaborative, proactive, and safety-focused approach to work.

What You’ll Get

• 30 paid vacation days per year

• 4 additional Elekta days off

• Defined contribution pension scheme

• Private Medical Insurance

• Lunch benefit

• Contribution to wellness activities

• Collaborative office environment with opportunities to work alongside talented colleagues in a supportive and engaging workplace