Technical Support Engineer — Knowledge Base & Training

Canon Solutions America; Chesapeake (VA); Hybrid; USD 50,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid holidays

Paid vacation & sick leave

401(k) with company match

Tuition reimbursement

Employee discounts

Professional development opportunities

Job summary

Canon Information Technology Services (CITS) is hiring a Technical Support Engineer to manage internal knowledge, assist in troubleshooting, and support training and content creation. The role requires 2–4 years of related technical support experience and strong OS knowledge.

Work is hybrid in Chesapeake, VA with on-campus days Tuesday and Thursday. The position offers competitive benefits including medical, dental, vision, paid time off, 401(k) with company match, and tuition reimbursement.

Qualifications

• Associate's degree or post-secondary technical or specialized education.
• 2–4 years of related technical support, engineering, or troubleshooting experience.
• Extensive hands-on experience supporting computer peripherals, PCs, hardware, software, and AI toolsets.
• Strong organizational, analytical, diagnostic, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong knowledge of operating systems (Windows, macOS, Unix, Linux).
• Industry-recognized technical certifications such as CompTIA A+ or Microsoft preferred.

Responsibilities

• Maintain quality content across CRM and knowledge management tools.
• Assist in troubleshooting and resolving product quality issues with cross-functional teams.
• Oversee product quality before launch and analyze product, software, and manuals.
• Monitor feedback data to identify issues and trends; report to operations and product teams.
• Maintain reference materials and product documentation libraries.

Skills

Troubleshooting

Technical support

Documentation

Cross-team collaboration

Verbal & written communication

Operating systems

PC hardware

AI tools

Education

Associate's degree or technical education

Tools

CRM software

Knowledge base systems

AI tooling

Job description

Canon Information Technology Services (CITS) is hiring a Technical Support Engineer to manage internal knowledge, assist in troubleshooting, and support training and content creation. The role requires 2–4 years of related technical support experience and strong OS knowledge.

Work is hybrid in Chesapeake, VA with on-campus days Tuesday and Thursday. The position offers competitive benefits including medical, dental, vision, paid time off, 401(k) with company match, and tuition reimbursement.