Solar Inverter Field Service & Aftersales Engineer

Ingeteam; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading provider of electrical solutions is seeking an After Sales Support Technician to provide technical assistance and customer support for their products. Responsibilities include responding to technical inquiries, traveling to customer sites, and monitoring product performance to ensure customer satisfaction. The ideal candidate has strong technical skills and excellent communication abilities. Willingness to travel is required.

Qualifications

• Experience in aftersales support roles or technical customer service.
• Ability to travel to customer sites as necessary.
• Familiarity with Modbus TCP, RTU and CAN communication protocols.

Responsibilities

• Provide technical support over the phone or at customer sites.
• Monitor and analyze product failure rates.
• Establish high levels of customer satisfaction.

Skills

Technical knowledge in electrical systems

Problem-solving skills

Customer communication skills

Job description

A leading provider of electrical solutions is seeking an After Sales Support Technician to provide technical assistance and customer support for their products. Responsibilities include responding to technical inquiries, traveling to customer sites, and monitoring product performance to ensure customer satisfaction. The ideal candidate has strong technical skills and excellent communication abilities. Willingness to travel is required.