Technical Support Engineer - Instrumentation & Apps

Uni-Trend Technology US, Inc.; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a dedicated Customer Service Engineer in Dallas, Texas. This role emphasizes exceptional technical support and application assistance to ensure customer satisfaction. Ideal candidates will possess 3–5 years of experience in the electronics industry and strong problem-solving skills. Proficiency with test equipment and tools like MATLAB and Python is a plus. Join the team to contribute to customer success and product development.

Qualifications

• 3–5 years of experience in the electronics industry with technical support focus.
• Hands-on familiarity with test and measurement equipment.
• Knowledge of electrical and RF applications is required.

Responsibilities

• Address customer inquiries related to product usage and troubleshooting.
• Guide customers through instrument setup and configuration.
• Drive technical issues to closure and maintain customer satisfaction.
• Oversee software upgrade processes.
• Provide feedback to enhance product functionality.
• Support custom development requests.

Skills

Technical Support

Problem-solving

Communication

Customer Focus

Education

Bachelor’s degree in Electronics or Electrical Engineering

Tools

MATLAB

LabVIEW

Python

Job description

A leading technology firm is seeking a dedicated Customer Service Engineer in Dallas, Texas. This role emphasizes exceptional technical support and application assistance to ensure customer satisfaction. Ideal candidates will possess 3–5 years of experience in the electronics industry and strong problem-solving skills. Proficiency with test equipment and tools like MATLAB and Python is a plus. Join the team to contribute to customer success and product development.