Stelo Senior Support Engineer

Stelo, a StarQuest Company; San Francisco (CA); Remote; USD 75,000 - 150,000; Full time

Job summary

Stelo is seeking a talented Senior Support Engineer to provide technical support for our software, Stelo Data Replicator. The ideal candidate will possess strong skills in Db2 and networking, delivering timely solutions to customer issues. This remote, full-time role offers a competitive salary and benefits while promoting a work/life balance.

Benefits

Generous health insurance coverage

3 weeks paid vacation

11 Stelo holidays

Matching retirement contributions

Annual bonuses

Qualifications

• 2+ years of experience in Db2 administration.
• Strong understanding of networking concepts.
• Experience with big data technologies such as Databricks.

Responsibilities

• Provide effective technical support via Zendesk and phone.
• Troubleshoot data replication issues.
• Play the DBA role for internal dev environments.

Skills

Problem-solving

Troubleshooting

Customer service orientation

Networking

Performance tuning

Education

Bachelor's degree in computer science

Tools

Wireshark

AWS CloudWatch

Azure Network Watcher

Job description

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About Stelo

For over 30 years Stelo's products have freed organizations from the complexities and difficulties of static data pipelines. Our software is an enterprise-class data replication tool that delivers data dynamically from anywhere to anywhere for BI analysis, reporting, and prediction, or for managing business operations, B2B interactions, and supply chains. Stelo combines powerful, purpose-built software with world-class service and support. From end-to-end expertise and problem ownership to deep knowledge of all operating systems, platforms, and database systems, Stelo gets customers up and running and keeps them there.

About Stelo

For over 30 years Stelo's products have freed organizations from the complexities and difficulties of static data pipelines. Our software is an enterprise-class data replication tool that delivers data dynamically from anywhere to anywhere for BI analysis, reporting, and prediction, or for managing business operations, B2B interactions, and supply chains. Stelo combines powerful, purpose-built software with world-class service and support. From end-to-end expertise and problem ownership to deep knowledge of all operating systems, platforms, and database systems, Stelo gets customers up and running and keeps them there.

Stelo Senior Support Engineer

We are looking for a talented and motivated support engineer to join our team and provide excellent technical support for our software, Stelo Data Replicator. As a support engineer, you will be responsible for helping our customers resolve issues and answer questions related to the installation, configuration, performance-tuning and use of our product.

The ideal candidate will have a strong skill set in Db2, networking (both on premise and cloud), and Windows/Linux servers, along with excellent customer-facing abilities.

Key Responsibilities

• Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
• Perform software installation and upgrade as well as replication configuration and tuning
• Troubleshoot data replication issues and provide solutions to customers
• Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.
• Develop and maintain technical expertise in our data replication product and related technologies
• Document customer issues and solutions in our internal knowledge base
• Be available for occasional as-needed on-call support
  
  

Required Qualifications

• Bachelor's degree in computer science, information systems, or a related field
• Excellent problem-solving and troubleshooting skills with a strong customer service orientation and clear, effective communication abilities—both written and verbal
• 2+ years of experience in Db2 administration including installation and configuration, performance-tuning, backup and recovery and troubleshooting
• 2+ years of experience with big data technologies such as Databricks, Kafka, Confluent, etc. and data warehouses technologies such as Snowflake, Big Query, etc.
• Strong understanding of networking concepts such as TCP/IP, DNS, and routing, with hands-on experience troubleshooting connectivity issues in complex hybrid (on-prem/cloud) environments. Proficient in diagnosing and resolving problems related to firewalls, VPNs, and SSL/TLS that impact database communication and data replication reliability
• Proficiency using diagnostic tools like Wireshark, traceroute, netstat, and cloud-native monitoring (e.g., AWS CloudWatch, Azure Network Watcher) to analyze connectivity and protocol behavior (TCP/IP, SSL/TLS) impacting replication stability and throughput
• Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues such as latency, packet loss, or SSL/VPN misconfigurations—both in customer on-premises and cloud-hosted environments (AWS/GCP/Azure)
• Familiarity with Linux and Windows Server environments
  
  

Preferred Qualifications

• DBAs are strongly encouraged to apply
• Experience with data replication technologies
• Experience in implementing HADR
• Experience working with cloud platforms (GCP / AWS / Azure)
• Proficiency in PowerShell and Unix shell scripting
• Experience with containerization technologies such as Docker or Kubernetes
  
  

Structure and Compensation

• The position is 100% remote, full-time, and exempt
• Stelo will provide all necessary computer equipment
• Employee is responsible for providing a suitable workspace
• Employee will be assigned a fixed weekly schedule
• Candidate should expect to work Pacific time hours most days
• Salary $75,000-$150,000 commensurate with experience
• Generous health insurance coverage, employee benefits and retirement matching
  
  

Why Work at Stelo?

Stelo's small, dedicated team has enjoyed a 100% remote workplace since the company's founding. We have working from home and the flexibility it offers down! Combined with Stelo's excellent benefits and an unwavering appreciation for work/life balance, Stelo is an environment where team members have a chance to stretch and grow along with the company.

• 100% remote workplace
• Competitive salaries
• Medical insurance for you and your family
• Monthly HSA contributions
• 3 weeks paid vacation
• 11 Stelo holidays
• Matching retirement contributions
• Annual bonuses

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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