Technical Support Engineer II: Linux & Network Diagnostics

LVT; American Fork (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401k match

Flexible PTO

Job summary

LVT in Utah seeks a Technical Support Engineer II to independently troubleshoot and resolve routine to moderately complex issues affecting deployed units. You will maintain system uptime by diagnosing connectivity and performance problems across cellular, LAN, and Linux-based systems, delivering high-quality remote support.

You’ll collaborate with internal teams, partners, and customers, document steps precisely, and contribute to continuous improvement.

Qualifications

• Technical certification or professional experience in Network and Linux systems administration.
• Strong written documentation and communication skills.
• Ability to work independently and prioritize across multiple active incidents.
• Strong analytical and technical diagnostic skills.

Responsibilities

• Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
• Diagnose system issues using log analysis, diagnostic tools, and documented processes
• Make configuration changes to improve system and network performance
• Document troubleshooting steps, diagnosis, and resolution in detail
• Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
• Provide input to improve standard operating procedures and team documentation
• Collaborate with peers and elevate when appropriate
• Complete one-off projects with a technical scope of work as assigned by your manager

Skills

Network and Linux administration

Documentation & communication

Independent incident prioritization

Analytical/diagnostic skills

Education

Network/Linux cert

Job description

LVT in Utah seeks a Technical Support Engineer II to independently troubleshoot and resolve routine to moderately complex issues affecting deployed units. You will maintain system uptime by diagnosing connectivity and performance problems across cellular, LAN, and Linux-based systems, delivering high-quality remote support.

You’ll collaborate with internal teams, partners, and customers, document steps precisely, and contribute to continuous improvement.