Senior Technical Support Engineer — Linux, Networking & IoT

LVT; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

LVT, based in Utah, seeks a Technical Support Engineer III to own complex escalations across cellular, LAN, and Linux-based deployed units. You will guide Tier I/II agents, diagnose with logs and network traces, and drive permanent fixes with Eng and Cloud teams.

You will also own runbooks, participate in post-incident reviews, and communicate clearly with customers during high-severity outages, helping to raise the technical bar for the team.

Qualifications

• 3+ years in a technical support engineering, escalation, or NOC role for deployed hardware or connected devices.
• Strong Linux and network systems administration knowledge.
• Proven ability to author runbooks and diagnostic procedures under pressure.

Responsibilities

• Own resolution of complex escalations across cellular, LAN, and Linux-based deployed units.
• Coach Tier I/II agents through diagnosis and troubleshooting.
• Analyze logs, run commands, and trace networks to diagnose failures end-to-end.
• Identify recurring issues and drive permanent fixes with Eng and Cloud teams.
• Own and update runbooks and SOPs used by the team daily.
• Join post-incident reviews, document root causes, and close gaps.
• Configure and tune system and network settings to improve performance.
• Communicate with customers and partners during high-severity incidents.
• Drive end-to-end technical projects like tooling and automation for readiness.

Skills

Escalation Troubleshooting

Linux Depth

Networking Fluency

Cellular Connectivity

Documentation Ownership

Job description

LVT, based in Utah, seeks a Technical Support Engineer III to own complex escalations across cellular, LAN, and Linux-based deployed units. You will guide Tier I/II agents, diagnose with logs and network traces, and drive permanent fixes with Eng and Cloud teams.

You will also own runbooks, participate in post-incident reviews, and communicate clearly with customers during high-severity outages, helping to raise the technical bar for the team.