Technical Support Engineer II — Data Protection Platform

cohesity; United States; Remote; USD 66,000 - 82,000; Full time

Benefits offered by this job

Health and wellness coverage

Vacation

Paid holidays

Refresh days

Pension

Life and disability insurance

Job summary

Cohesity is seeking a hands-on technical support engineer to provide expertise for a data protection platform running on customer systems, including cloud and on‑prem deployments. You will deploy, operate, and troubleshoot clusters, analyze performance, and feed findings back to product engineering.

You will use Bash or Python to collect logs, diagnose Linux and storage issues, and automate tasks via REST APIs and PowerShell. Strong Linux knowledge and 5+ years of experience are required.

Qualifications

• 5+ years of related experience.
• Strong Linux knowledge including kernel-level diagnostics.
• Experience interpreting system diagnostics and communicating findings clearly.
• Familiarity with Linux debugging tools such as SystemTap, tcpdump, ftrace, strace, Wireshark, gdb, or crash.
• Experience with NFS or SMB/CIFS, storage concepts, virtualization, and data protection technologies.
• Scripting experience with Python, Bash, or PowerShell.

Responsibilities

• Deploy, maintain, and operate customer clusters across locations and cloud environments.
• Investigate platform availability and performance, analyze diagnostics, and recommend tuning or capacity changes.
• Use Bash or Python scripts to collect and analyze logs from large clusters.
• Troubleshoot Linux and storage, networking, compute, and memory issues, including CentOS.
• Support PowerShell commands and REST APIs, and develop scripts to automate platform tasks.
• Share operational feedback with product engineering and clearly explain technical issues to customers.

Skills

Linux

System diagnostics

Scripting (Python)

PowerShell

NFS/SMB/CIFS

Storage concepts

Virtualization

Data protection

Education

Degree in storage / networking / virtualization

Tools

SystemTap

tcpdump

ftrace

strace

Wireshark

gdb

crash

Job description

Cohesity is seeking a hands-on technical support engineer to provide expertise for a data protection platform running on customer systems, including cloud and on‑prem deployments. You will deploy, operate, and troubleshoot clusters, analyze performance, and feed findings back to product engineering.

You will use Bash or Python to collect logs, diagnose Linux and storage issues, and automate tasks via REST APIs and PowerShell. Strong Linux knowledge and 5+ years of experience are required.