Technical Support Engineer II — AI Networking & Cloud

Dell Technologies Inc.; Round Rock (TX); On-site; USD 70,000 - 96,000; Full time

Job summary

Dell Technologies is seeking a Technical Support Engineer 2 in Round Rock, TX to support Dell & Nvidia AI Networking. You will resolve enterprise customer issues across Cloud, Datacenter and Edge, coordinating with global teams and documenting progress.

Emphasis on networking, Linux fundamentals, and open networking concepts in a fast-paced environment. You will collaborate across engineering and backline teams, contribute to quality improvements, and ensure professional customer engagements

Qualifications

• 3-5 years in data center networking and storage troubleshooting.
• Strong knowledge of Networking AI Solutions; Open Networking and SD-WAN.
• Experience with Linux fundamentals.
• Excellent communication and analytical skills.
• Experience in highly technical enterprise environments.

Responsibilities

• Own enterprise customer-reported issues from intake to resolution.
• Document technical information and update customers on progress.
• Coordinate with Engineering, Backline Teams, and other LoBs during resolution.
• Report bugs to Backline teams to improve HW/SW quality.
• Uphold customer respect and follow processes for timely resolutions.

Skills

Networking

Linux

Troubleshooting

Enterprise IT

Communication

Job description

Dell Technologies is seeking a Technical Support Engineer 2 in Round Rock, TX to support Dell & Nvidia AI Networking. You will resolve enterprise customer issues across Cloud, Datacenter and Edge, coordinating with global teams and documenting progress.

Emphasis on networking, Linux fundamentals, and open networking concepts in a fast-paced environment. You will collaborate across engineering and backline teams, contribute to quality improvements, and ensure professional customer engagements