AI Networking Support Engineer II

Dell Inc.; Texas; On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Benefits program

Job summary

Dell Technologies is seeking a Technical Support Engineer 2 to join the Dell & Nvidia AI Networking team in Round Rock, Texas or Oklahoma City, Oklahoma. You will resolve AI Networking issues for global enterprise customers across Cloud, Datacenter and Edge environments, and contribute to product quality by reporting bugs.

Ideal candidates have 3–5 years in enterprise networking, strong troubleshooting and communication skills, and familiarity with Linux and networking protocols.

Qualifications

• 3-5 years in enterprise networking/troubleshooting.
• Experience with AI networking solutions desirable.
• Strong communication and analytical skills.

Responsibilities

• Own enterprise customer-reported issues from intake to resolution.
• Document technical information throughout the lifecycle and communicate progress.
• Coordinate with engineering and backline teams during resolution.
• Report bugs to Backline teams to improve HW/SW quality.
• Maintain professional customer interactions and follow processes.

Skills

Networking knowledge

Customer-focused communication

Troubleshooting

Team collaboration

Tools

Linux

Networking protocols

Job description

Dell Technologies is seeking a Technical Support Engineer 2 to join the Dell & Nvidia AI Networking team in Round Rock, Texas or Oklahoma City, Oklahoma. You will resolve AI Networking issues for global enterprise customers across Cloud, Datacenter and Edge environments, and contribute to product quality by reporting bugs.

Ideal candidates have 3–5 years in enterprise networking, strong troubleshooting and communication skills, and familiarity with Linux and networking protocols.