Technical Support Engineer I

CompuGroup Medical SE & Co. KGaA; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with employer matching

Personal Time Off

Job summary

A leader in digital healthcare solutions is seeking a Technical Support Engineer I to handle customer support inquiries and troubleshoot IT-related issues. Candidates should have at least two years of technical support experience and strong knowledge of CGM software and Microsoft systems. This role offers a hybrid work environment with a comprehensive benefits package, aiming to innovate the healthcare sector.

Qualifications

• Minimum of two years providing technical hands‑on support in a professional hardware or software environment.
• Ability to troubleshoot and understand networking as pertains to a SQL server environment.

Responsibilities

• Respond to incoming calls on the Support line, documenting necessary information.
• Analyze, troubleshoot, provide recommendations, and solve customer requests.
• Assist customers with installation, upgrade, setup, and configuration of software.

Skills

Technical knowledge of CGM Software and Hardware Requirements

Technical knowledge of Microsoft operating systems

Troubleshooting skills

Networking knowledge

Knowledge of Terminal Services and VPN configuration

Education

Minimum of two years providing technical support

Tools

Microsoft SQL

Job description

Join to apply for the Technical Support Engineer I role at CompuGroup Medical SE & Co. KGaA.

Create the future of e-health together with us by becoming a Technical Support Engineer. At CompuGroup Medical we have the mission of building ground‑breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue.
• Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.
• Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer’s network.
• Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
• Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert.

Your Qualification

• Minimum of two years providing technical hands‑on support in a professional hardware or software environment.
• Technical knowledge of CGM Software and Hardware Requirements.
• Technical knowledge of Microsoft operating systems (Windows workstation and Server).
• Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring.
• Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals.
• Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration.

What You Can Expect From Us

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long‑term perspectives.
• Security: We offer a secure workplace in a crisis‑proof market.
• All‑round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.