Technical Support Engineer — Healthcare Tech Impact

NeuroFlow; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work schedule

unlimited PTO

physical and mental wellness benefits

medical coverage

parental leave

401K

company-sponsored events

referral program

onsite gym

dog friendly office

snacks in the office

commuter benefits

onsite massages

Job summary

NeuroFlow in Philadelphia is seeking a Tier 2 Technical Support Engineer to own escalated issues beyond frontline support. You'll work with end users, Customer Success, and engineering to diagnose and resolve application problems using logs, SQL, and system tools in a Windows-based web app.

The ideal candidate has 2+ years in technical support, strong SQL skills, familiarity with IIS/Windows Server, and clear written communication.

Qualifications

• 2+ years in a technical support, application analyst, or similar hands-on technical role.
• Working knowledge of Windows operating systems in a professional or server context.
• Ability to write basic SQL queries, filtering, joins, and aggregations.
• Experience reading application and system logs to identify errors and root causes.
• Strong written communication; able to convey technical findings to varied audiences.

Responsibilities

• Triage and resolve escalated support tickets; reproduce issues and drive them to closure
• Investigate application errors using IIS logs, Windows Event Viewer, and application log files
• Write and execute SQL queries against SQL Server to validate data state and diagnose data issues
• Navigate Windows Server environments, file systems, services, IIS, using standard admin tools
• Escalate confirmed defects to engineering with clear write-ups: steps to reproduce, environment details, log excerpts
• Communicate status updates clearly to both technical and non-technical stakeholders
• Maintain accurate ticket records and contribute to internal knowledge base and runbooks

Skills

SQL queries

Windows OS

Log analysis

Technical support

Clear communication

Tools

SSMS

IIS

Job description

NeuroFlow in Philadelphia is seeking a Tier 2 Technical Support Engineer to own escalated issues beyond frontline support. You'll work with end users, Customer Success, and engineering to diagnose and resolve application problems using logs, SQL, and system tools in a Windows-based web app.

The ideal candidate has 2+ years in technical support, strong SQL skills, familiarity with IIS/Windows Server, and clear written communication.