Technical Support Engineer (Fully Remote)

PacerPro; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

PacerPro is seeking a Technical Support Engineer to bridge customers and engineering, joining a team delivering SaaS and on-premise solutions. You will investigate issues, configure customer environments, and help resolve data and web app problems with automated workflows.

Ideal candidates bring hands-on customer-facing experience, strong troubleshooting ability, knowledge of programming languages and SQL, and clear communication to decide when to fix or escalate.

Qualifications

• Hands-on experience solving technical problems for customers.
• Strong troubleshooting skills, working knowledge of programming languages and SQL.
• Clear communication and good judgment on when to fix or escalate.

Responsibilities

• Investigate customer reports, find causes, and escalate with clear context.
• Set up and maintain customer configuration, accounts, users, SSO, and integrations.
• Troubleshoot data and web app issues and automate repetitive tasks.

Skills

Customer support

Troubleshooting

Programming languages

SQL

Job description

• You'll join the Engineering team delivering PacerPro's SaaS and on-premise solutions.
• As Technical Support Engineer, you're the technical bridge between customers and engineering.

What you'll do:

• Investigate customer reports, find causes, and escalate with clear context.
• Set up and maintain customer configuration, accounts, users, SSO, and integrations.
• Troubleshoot data and web app issues and automate repetitive tasks.

What we're looking for:

• Hands-on experience solving technical problems for customers.
• Strong troubleshooting skills, working knowledge of programming languages and SQL.
• Clear communication and good judgment on when to fix or escalate.

About PacerPro:

• PacerPro's mission is to make facts readily accessible in legal analysis.
• Launched in 2014, it's the standard for integrating federal court data for BigLaw.

PacerPro

PacerPro delivers SaaS and on-premise solutions for case data workflows and legal insights. Founded in 2014, it is the standard for federal court data integration for BigLaw, with best-in-class customer success.