Technical Support Engineer (Fully Remote)

AirSlate; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote/hybrid/on-site

Stock options

Performance bonus

Professional growth

Health coverage

Wellness programs

Mental health days

Family-friendly culture

Pet-friendly

Job summary

AirSlate is a global SaaS technology company delivering no-code workflow automation, e-signature, and document management solutions. Join a team that serves hundreds of millions of users and maintains operations across 20+ countries.

The role monitors and diagnoses infrastructure, creates monitoring rules, and supports DevOps tasks while documenting processes and covering on-duty shifts. We offer flexible work options, competitive compensation, and strong growth incentives.

Qualifications

• 1+ year of technical support experience.
• Proficiency with Linux, AWS, Docker, CI/CD, monitoring, and version control.
• B2+ English and fluent Ukrainian.

Responsibilities

• Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps.
• Create and improve monitoring rules and perform basic DevOps tasks.
• Document all processes and participate in on-duty shifts.

Skills

Technical Support

Monitoring

English (B2+)

Ukrainian (fluent)

Linux

CI/CD

AWS

Version control

Tools

Docker

Git

AWS CLI

Linux shell

Job description

• Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps.
• Create and improve monitoring rules and perform basic DevOps tasks.
• Document all processes and participate in on-duty shifts.

Requirements:

• 1+ years of Technical Support experience.
• Knowledge of Linux, AWS, Docker, CI/CD, monitoring, and version control systems.
• B2+ English and fluent Ukrainian language.

What we offer:

• Flexible working environment with remote, hybrid, or on-site options.
• Competitive compensation, stock options, and performance-based bonus system.
• Professional growth through courses, conferences, and learning resources.

Culture and benefits:

• Health and well-being benefits including health coverage, wellness programs, and quarterly mental health days.
• Family-friendly culture with flexibility for parents and pet-friendly approach.
• Giving back through charitable initiatives and open communication across all levels.

AirSlate

airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.