Technical Support Engineer - Cloud & Enterprise

Vultr; Saint Paul (MN); Presencial; USD 41.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with match

Professional Development Reimbursement

11 Holidays + PTO + rollover

Sabbatical every 5 years + Anniversary

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Wellable subscription

Descripción de la vacante

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and supporting both customers and internal teams in diagnosing and resolving platform-related problems.

You will also mentor junior team members and contribute to improving support processes and documentation.

Formación

• 3+ years in enterprise technical support or similar advanced role.
• Experience with Linux systems and CLI troubleshooting.
• Strong troubleshooting methodologies for complex issues.
• Experience with enterprise networking concepts.
• Experience with IaaS or cloud-based environments.
• Strong customer service and communication under pressure.
• Ability to work independently in a 24/7 operations environment.
• Proficiency in English.
• Knowledge of enterprise GPU services is a plus.
• Familiarity with containers and Kubernetes is a plus.

Responsabilidades

• Respond to customer inquiries with technical guidance on Vultr products.
• Act as first responder to platform-level alerts and incidents.
• Lead complex incident analysis and root-cause investigations.
• Coordinate with internal teams to resolve outages.
• Develop recommendations to prevent recurrence of issues.
• Maintain internal documentation and knowledge base.
• Support enterprise customer environments for performance and availability.
• Mentor junior team members and support enterprise users.
• Participate in a 24/7 team-based operations environment.

Conocimientos

Enterprise technical support

Linux administration

Troubleshooting methodologies

Networking concepts

Customer service skills

Independent work in 24/7 environment

Communication skills

English proficiency

Herramientas

Kubernetes

Containers

CLI tools

Descripción del empleo

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and supporting both customers and internal teams in diagnosing and resolving platform-related problems.

You will also mentor junior team members and contribute to improving support processes and documentation.