Technical Support engineer (Citizens only, Golang, Kubernetes, Escalation engineering)

Fervorly; San Jose (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Fervorly is seeking a Technical Support Engineer in San Jose, CA (Remote). This full-time, contract-to-hire role requires 3-4 years of hands-on software engineering, including escalation engineering and strong Kubernetes experience in production.

You will own high-severity customer escalations end to end, debug distributed systems issues, and backport fixes across release branches with strong regression discipline. Excellent communication with customers and executives is essential.

Qualifications

• 3-4 years hands-on software engineering in production or similar role.
• Escalation engineering ownership and root-cause analysis.
• Strong Kubernetes experience in production with controllers/operators.
• Reading, writing production code beyond debugging is expected.
• Experience with cloud platforms: AWS, Azure, or GCP.
• Excellent written and verbal communication with customers and executives.

Responsibilities

• Own high-severity customer escalations end-to-end.
• Debug production issues across distributed systems.
• Backport fixes across release branches with regression testing.
• Communicate fixes and status to customers and stakeholders.

Skills

Escalation Eng

Kubernetes

Go microservices

Distributed systems

Tools

AWS

Azure

GCP

Job description

Position: Technical Support Engineer

Job Location: San Jose, CA (Remote)

Position Type: Full-Time - CTH

Citizens only

Job Description:

Required Qualifications

3-4 years of hands-on software engineering experience Engineering, Escalation Engineering , or a comparable production-focused role.

• Heavy hands-on Kubernetes experience --- operating, debugging, and modifying Kubernetes and Kubernetes-native components (controllers, operators, CAPI, CRDs) in complex production

environments.

• Strong development experience is required --- you must be comfortable reading, writing, and shipping production code, not only debugging it.
• Proven experience owning high-severity customer escalations end to end, including code-level root cause and fix delivery.
• Experience backporting fixes across multiple supported release branches with strong regression discipline.
• Strong distributed-systems debugging skills across networking, storage, and control-plane behavior.
• Working knowledge of at least one major cloud platform: AWS, Azure, or Google Cloud Platform .
• Excellent written and verbal communication --- able to hold technical authority in front of customers and executives.

Preferred Qualifications

• Go (Golang) development experience --- building, debugging, and patching Go microservices and Kubernetes -native components.
• Certified Kubernetes Administrator (CKA); CKAD or CKS a plus.
• Experience with Cluster API (CAPI), controller-runtime, or writing/maintaining Kubernetes operators.
• Experience with edge, bare-metal, or virtualization platforms (VMware, KubeVirt, Hyper-V).
• Experience delivering CVE remediation and patch releases in a regulated, enterprise SaaS, or federal environment.
• Experience with MongoDB, Terraform, Ansible, or CI/CD pipelines (GitHub Actions).
• Experience using AI-assisted debugging or engineering workflows with strong validation and governance controls.