Technical Support Engineer – B2B SaaS, Hybrid Dublin

Kota; United States; Hybrid; USD 57,090 - 79,926; Full time

Benefits offered by this job

Health Insurance

Pension

WFH stipend

25 PTO days

Annual offsite

Stock options

Job summary

Kota is seeking a Technical Support Engineer to own the operational health of Kota’s platform in a hybrid Dublin-based role. You’ll be the technical first responder, able to query databases, reproduce bugs, and propose or implement fixes, while serving as the clear contact for partners.

You will sit at the intersection of engineering and operations, reporting to the GM and collaborating with the engineering team to resolve issues efficiently.

Qualifications

• 3–4 years of experience in technical support at B2B SaaS or API-first companies.
• Comfortable reading and debugging code in TS/Node.js/.NET/Postgres.
• Strong knowledge of REST APIs, OAuth and API keys, webhooks, pagination, rate limits.
• Proficient with SQL to investigate data issues and validate records.
• Experience with observability tools (Datadog, Grafana, CloudWatch, Sentry).
• Experience with ticketing/escalation tools (Intercom, Linear, Jira, Zendesk).
• Excellent written communication and ownership mindset.

Responsibilities

• Own customer and partner issues end-to-end, adhering to SLA targets.
• Investigate data mismatches, integrations, and edge cases by reading logs and writing SQL queries.
• Implement safe, scoped fixes and escalate larger work with clear context.
• Serve as primary triage layer between customer-facing tools and engineering.
• Diagnose issues deeply without building new product features.

Skills

Technical support

Code reading / debugging

SQL queries

REST APIs

Observability tools

Intercom / Linear / Jira / Zendesk

TypeScript / Node.js / .NET / Postgres

Issue diagnosis

Clear communication

Tools

Datadog

Grafana

CloudWatch

Sentry

Job description

Kota is seeking a Technical Support Engineer to own the operational health of Kota’s platform in a hybrid Dublin-based role. You’ll be the technical first responder, able to query databases, reproduce bugs, and propose or implement fixes, while serving as the clear contact for partners.

You will sit at the intersection of engineering and operations, reporting to the GM and collaborating with the engineering team to resolve issues efficiently.