Hybrid 2nd Line IT Engineer – MSP Support

Uptime Solutions Ltd; Town of Florida (NY); Hybrid; USD 65,000 - 72,000; Full time

Job summary

Uptime Solutions Ltd in Tampa, FL is seeking a 2nd Line Engineer to provide expert IT support for our MSP partners’ customers. You will troubleshoot issues, mentor juniors, and collaborate with senior engineers to drive growth and reliability.

In this hybrid role, you work three days per week in our Tampa office and two days remotely, handling Windows Server, VMware/Hyper-V, Azure, and Microsoft 365 issues while ensuring high uptime and proactive improvements.

Qualifications

• Experience working for a Managed Service Provider (MSP).
• Knowledge of Autotask RMM or PSA.
• Being a people person, delivering support with a friendly and positive manner.
• Excellent communication skills, both verbal and written.

Responsibilities

• Deliver 2nd line IT support services to the customer base of our MSP partners.
• Troubleshoot a range of issues including Windows Server, Windows 10/11, VMware/Hyper-V, Azure, Microsoft 365, and networking.
• Log and respond to support tickets using our PSA platform.
• Mentor junior peers and collaborate with senior engineers to ensure growth and reliability.
• Work in a hybrid environment: three days per week in the Tampa office and two days remotely.

Skills

MSP experience

People skills

Communication skills

Tools

Autotask PSA/RMM

Job description

Uptime Solutions Ltd in Tampa, FL is seeking a 2nd Line Engineer to provide expert IT support for our MSP partners’ customers. You will troubleshoot issues, mentor juniors, and collaborate with senior engineers to drive growth and reliability.

In this hybrid role, you work three days per week in our Tampa office and two days remotely, handling Windows Server, VMware/Hyper-V, Azure, and Microsoft 365 issues while ensuring high uptime and proactive improvements.