Technical Support Engineer APM & Java (Remote PST / MST Time Zones)

New Relic, Inc.; Reno (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Technical Support Engineer to assist customers with technical issues, focusing on Java and other programming languages. This remote role emphasizes collaboration, training, and empathy, offering a chance to enhance your skills while supporting diverse clients. Ideal candidates will have experience in technical support and back-end programming, with opportunities for growth and learning.

Benefits

Flexible work arrangements

Comprehensive benefits

Qualifications

• 1-2 years in a technical support role with back-end programming experience.
• Strong troubleshooting skills and creativity.

Responsibilities

• Lead in Java agent and Alerts support.
• Resolve complex installation and configuration requests.
• Provide feedback to product teams.

Skills

Troubleshooting

Java

AWS

Docker

Kubernetes

Tools

Open Telemetry

Distributed Tracing

Logstash

Elastic

Lambda

Azure Functions

Job description

Technical Support Engineer APM & Java (Remote PST / MST Time Zones)

Location: Phoenix, AZ; Portland, OR; Reno, NV; Renton, WA; Seattle, WA; Vancouver, WA (Fully Remote)

Your Opportunity: As a New Relic Support Engineer, you will leverage your product knowledge to assist customers with technical issues, collaborating with support teams to identify and resolve problems while continually enhancing your skills. We value training, collaboration, empathy, and diversity.

What You'll Do:

1. Lead in Java agent and Alerts support, with potential to expand to Node, GO, PHP, Python.
2. Resolve complex installation, configuration, and data analysis requests.
3. Enhance your skills through ongoing training in various programming languages.
4. Provide feedback to product teams to improve features and fix bugs.
5. Contribute to documentation and knowledge bases.
6. Work hours are 8am-5pm PT, Monday to Friday, with occasional weekends or holidays as needed.

This Role Requires:

• 1-2 years in a technical support role with back-end programming experience, especially in Java, Open Telemetry, Distributed Tracing, and other object-oriented languages.
• Knowledge of troubleshooting programming languages, networks, AWS, Docker, Kubernetes.
• Experience in enterprise application development or testing.
• Strong troubleshooting skills and creativity.
• High empathy and passion for mentoring and knowledge sharing.

Bonus Points:

• AWS or Azure certification.
• Experience with observability tools, Logstash, Elastic, Lambda, Azure Functions.
• Programming or support experience in .NET, PHP, Python, Ruby, GO.

We promote diversity and inclusion, welcoming authentic selves and diverse backgrounds. We support flexible work arrangements and provide comprehensive benefits. Note: Visa sponsorship is not available. Employment is contingent on background checks and legal eligibility verification.