Technical Support Patching Coordinator

DataBank Holdings, Ltd.

Dallas (TX)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Health, Vision and Dental Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

401k with company match

Paid Time Off

Job summary

DataBank Holdings Ltd. is seeking an overnight Technical Support Engineer - Patch Coordinator to own Windows and Linux patch cycles in a multi‑data center environment. You will monitor systems, troubleshoot issues, and coordinate with day shift on pre-approved maintenance and handoffs.

The ideal candidate has 3+ years IT experience, strong patching tooling (BigFix/Ansible), and VMware expertise, with a detail‑oriented, independent approach to overnight shifts.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
3+ years IT experience; 2+ years Windows/Linux troubleshooting.
2+ years with VMware vSphere/vCenter administration.
Experience with patch management tools (BigFix, Ansible) and scheduling.
Experience with scheduled maintenance and change processes in enterprise environments.

Responsibilities

Own end-to-end patching for Windows and Linux servers during overnight windows.
Apply OS patches, hotfixes, and updates using BigFix, Ansible, or equivalent.
Validate deployment success and document outcomes for each patch cycle.
Monitor production systems overnight and respond to incidents and alarms.
Coordinate with day-shift and change management for pre-approval and handoffs.
Maintain patch logs and contribute to monthly compliance reports.

Skills

Troubleshooting

Written communication

Independent working

Overnight shift adaptability

Education

Bachelor's degree in IT or related field

Tools

BigFix

Ansible

VMware vSphere/vCenter

PowerShell / scripting

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Support Engineer - Overnight / Patching Coordinator is a member of the Support Operations team in the Managed Services department and reports to the Overnight Support Manager. This individual serves as the Patching Coordinator for the overnight shift, owning the end-to-end patching of DataBank's Windows and Linux server environments as their primary responsibility - planning, scheduling, executing, validating, and documenting all patch cycles to meet and exceed the SLA requirements of DataBank while maintaining industry best practices in a multi data center environment. In addition to coordinating all patching activities, this individual serves as a primary point of contact during overnight hours, providing system management, monitoring, and scheduled maintenance, and addresses Windows, Linux, Cloud, Application, and Network issues and brings them to resolution while executing planned maintenance windows with minimal disruption to customer environments.

The ideal candidate is highly self-motivated, detail-oriented, and comfortable working independently during overnight shifts. They thrive in a structured environment, follow established management procedures, and communicate clearly with both customers and day-shift teams during handoffs.

RESPONSIBILITIES:

Patch Management (Primary Responsibility)
Execute approved patch management cycles for Windows and Linux server environments during overnight maintenance windows
Apply OS-level security patches, hotfixes, and cumulative updates using tools such as BigFix, Ansible, or equivalent patch management platforms
Validate patch deployment success, review system health post-patching, and document outcomes for each patching cycle
Coordinate with the day-shift team and change management process to ensure all patching activities are pre-approved and scheduled appropriately
Identify and report patch failures or systems requiring remediation; elevate unresolved issues with full documentation to the next shift
Maintain patching logs and contribute to monthly compliance reports for customer environments
Overnight Monitoring & Incident Response
Serve as the primary point of contact for all overnight customer incidents submitted via the DataBank portal or by phone
Monitor and respond to alarms for DataBank's internal and customer systems, including proactive monitoring of all production systems for performance, failed hardware, alert conditions, and other issues affecting business operations
Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud; perform maintenance activities within the VMware platform
Troubleshoot network issues related to routing, firewalls, and load balancers; elevate to Tier 2 teams as needed
Fulfill overnight service requests for account creations and modifications including Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP
Adjust resources for IaaS and PaaS customers to include RAM, CPU, and disk space to meet customer requirements
Scheduled Maintenance
Execute scheduled maintenance tasks during approved overnight windows, including server reboots, firmware updates, storage provisioning, and configuration changes
Perform and document decommissioning and provisioning activities for physical and virtual servers as scheduled
Assist with backup verification and restore testing using tools such as Veeam, Commvault, or equivalent platforms; elevate failures immediately
Perform DNS creation and modifications as part of scheduled change requests
Coordinate and communicate maintenance activities with customers in advance, providing clear updates on status and completion
Complete shift handoff documentation, summarizing all maintenance performed, incidents responded to, and any items requiring day-shift follow-up
General Responsibilities
Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS, WINS, and DFS
Configuration and management of Microsoft Active Directory, including implementations and interoperability with disparate directory structures and security methods
Provide technical assistance to DataBank's customers for the support and management of Windows and Linux servers
Perform ticket escalations to the appropriate IT teams within DataBank; coordinate with on-call engineers for critical overnight incidents
Help create and maintain team standards, policies, and procedures; contribute to documentation updates and runbooks
Identify and implement efficiencies to overnight processes and procedures
May perform other duties and responsibilities that management deems necessary from time to time

QUALIFICATIONS:

Education:

Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience

Experience:

3+ years of experience required in the Information Technology field
2+ years of experience working with Windows and/or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
2+ years of working knowledge of virtual infrastructure technologies, specifically VMware vSphere and vCenter Administration
Hands-on experience with patch management tools such as BigFix, Ansible, or equivalent; familiarity with patch scheduling, compliance reporting, and rollback procedures
Experience executing scheduled maintenance tasks and change management procedures in an enterprise environment

Technical Skills:

Experience with BigFix is a plus
Experience managing and configuring Active Directory including users, groups, group policies, replication services, and folder redirection
Experience with network monitoring tools (e.g., Zabbix, ScienceLogic, SolarWinds, Nagios)
Experience with Routers, Switches, Firewalls, and Load Balancers with knowledge of TCP/IP network administration and troubleshooting
Experience supporting Microsoft products including SharePoint, Office 365, and Ansible
Fundamental Backup and Patching knowledge; familiarity with Veeam or Commvault is a plus
Understanding of authentication mechanisms including multi-factor authentication (MFA) and the OSI model
Scripting experience with Python, PHP, or PowerShell is a plus - particularly for automating patch or maintenance tasks
Experience with Ansible is a plus

Professional Skills:

Excellent troubleshooting, problem-solving, and organizational skills; strong written communication skills for shift handoff documentation
Ability to work independently with minimal supervision during overnight hours
Reliable, punctual, and comfortable with a consistent overnight shift schedule
Superior customer service skills; able to communicate clearly with customers during off-hours maintenance activities
Analytical and detail-oriented; able to prioritize, execute, and meet deadlines
A self-starter who excels in a structured, process-driven environment within a growing enterprise

SCHEDULE

This is a full-time overnight position. Shift hours and specific days will be discussed during the interview process. The role requires consistent availability during overnight hours and may include weekend coverage as part of the team's rotation.

BENEFITS