Technical Support Engineer (1)

present of AI; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Salt Security is seeking a Technical Support Engineer to troubleshoot customer issues across APIs and integrations, reproduce problems, and clearly explain fixes to both technical and non-technical users. The role requires hands-on debugging, comfort with logs and network traffic, and the patience to own a case through to resolution in a security-conscious environment.

The ideal candidate maintains a security mindset, communicates clearly under pressure, and helps ensure fixes are safe while

Job description

A technical support engineer in a security company typically needs to troubleshoot customer issues across APIs and integrations, reproduce problems, and explain fixes clearly to both technical and non technical users. A strong candidate brings hands on debugging skills, comfort with logs and network traffic, and the patience to own a case through to resolution. Because the product watches API traffic for attackers, care with detail and a security mindset matter day to day.

How it fits the AI era

Support work is shifting toward faster triage, since AI can summarize tickets, suggest likely causes, and draft replies. What stays human is judgment about risk, calm handling of a worried customer during a possible breach, and the final call on whether a fix is safe. The role becomes less about finding information and more about verifying it and communicating it well.

How it builds AI experience

This role offers a close view of AI trained on API traffic, so building skill means learning how detection models are tuned and where they fail. Practicing with API tooling, reading request logs, and understanding how AI agents and MCP servers connect to services would help. Asking how the product separates normal traffic from probing is a good way to grow that knowledge.

Worth showing

• Security mindset
• Customer case ownership

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Salt Security

AI that, per the company, is trained on billions of API calls and spots attackers probing a company's APIs, and now the AI agents and MCP servers built on top of them.