Technical Support Engineer

Advanced Energy Management Limited; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in precision power and control technologies is seeking a Technical Support Engineer to assist customers in the Americas and Europe. The role involves troubleshooting, providing technical documentation, and promoting product solutions. Ideal candidates will have a background in electrical engineering and customer service experience.

Qualifications

• 3 years or above electronic product design or related tech-support/customer service experience.
• Experience with AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM preferred.

Responsibilities

• Serve customers via phone, email, or online chat for all products.
• Provide technical documents and related information to customers.
• Support online remote/field troubleshooting for end customers.

Skills

Interpersonal Communication

Customer Service

Troubleshooting

Education

BS Electrical Engineering

BS Electronics and Communications Engineering

Job description

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Position Title: Technical Support Engineer

About Advanced Energy
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

• Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
• Identify & record all inquiries clearly, and response on time accordingly
• Provide technical documents and related information to customers
• Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
• Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
• Support online remote/field trouble shooting for end customer

Qualifications:

• BS Electrical or Electronics and Communications Engineering graduate
• 3 years or above electronic product design or related tech-support/customer service experience
• AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
• Overcome difficulty to accomplish work independently
• Good interpersonal communication capability
• Good customer service consciousness
• Good elaborative faculty, especially for trouble shooting & critical issue
• Good sense on teamwork, positive working attitude & sense of responsibility
• Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.