Technical Support Engineer

Nexcess; United States; Remote; USD 15,000 - 22,000; Full time

Job summary

Nexcess, through its Servers.com arm, is seeking a Technical Support Engineer for a remote role based in Bratislava. The position is permanent and full-time with a pay range of $1300-2000. The candidate should have strong English, Linux experience, and a solid understanding of networks.

You will join an international team, with mentorship, training plans, and opportunities to practice English, while working remotely from Bratislava or other locations as applicable.

Qualifications

• your English is sufficient for e-mail correspondence.
• you are attentive to details, able to search and analyze information.
• you have a deep understanding of how the Internet and networks work.
• experience with Linux operating systems (Ubuntu, CentOS, Debian).
• knowledge of working in the Linux terminal.

Skills

English for email

Attention to detail

Internet & networks

Linux experience

Linux terminal

Job description

About the role

• Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide. Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming. We are looking for a technical supportengineer in Bratislava.

Location: Remote

Employment type: Permanent, Full-time

Pay Range: $1300-2000

Requirements:

• your English is sufficient for e-mail correspondence;
• you are attentive to details, able to search and analyze information;
• you have a deep understanding of how the Internet and networks work;
• experience with Linux operating systems (Ubuntu, CentOS, Debian);
• knowledge of working in the Linux terminal.

We will welcome you to our team if you want to learn:

• system administration of servers from anywhere in the world;
• diagnose hardware, software and network server issues;
• work with hardware monitoring;
• work with cloud technologies.

We offer:

• work in a team of professionals at international level;
• comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
• mentor assistance, learning modern IT technologies;
• individual vocational training plan for 12+ months;
• opportunity to practice and improve your English;
• сompetitive salary and all necessary equipment;
• remote work from Bratislava with the possibility to use our co-working space;
• support of legalization in Slovakia if needed.

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy :

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.