Technical Support Engineer

Solplanet; United States; Remoto; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

International team environment

Ownership and impact

Value-driven culture

Multi-cultural workplace

Professional growth opportunities

Growing industry

Descrizione del lavoro

Solplanet is seeking a Technical Support Engineer in the United States to train customers on solar PV inverters, energy storage systems and EV chargers. You will build strong relationships with distributors, installers and EPCs, collaborate with sales to strengthen loyalty, and deliver training both online and onsite.

You will stay current on local regulatory requirements and feed insights back to Product Management.

Competenze

• Bachelor's degree or above in a technical field such as electrical engineering, renewable energy, PV engineering, or similar.

Mansioni

• Provide training and technical consultancy for solar PV inverters, energy storage systems, and EV chargers.
• Develop and maintain relationships with Solplanet distributors, installers and EPCs.
• Collaborate with sales teams to maintain customer relationships and loyalty.
• Deliver online or onsite customer training for distributors and installers.
• Ensure knowledge of local regulatory requirements related to Solplanet products.
• Provide feedback to Product Management to enhance the product roadmap based on market insights.
• Work with service teams and partners in EMEA to support customers post-sale.

Conoscenze

Fluent Spanish

English proficiency

Formazione

Bachelor's degree in electrical engineering/renewable energy

Descrizione del lavoro

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for our customers and partners by delivering reliable, easy-to-use and bankable renewable energy solutions
• That is why our solar inverters, energy storage systems, EV chargers and utility-scale solutions are designed to be efficient, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• To support the next stage of growth, SOLPLANET is establishing a dedicated Utility Business Unit for EMEA, focused on utility-scale PV projects, MV solutions, grid integration, certifications and strategic customer development
• Our team passionately believe that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you´ll help us:

As a Technical Support Engineer, you will

• Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers
• Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network.
• Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty
• Deliver online or onsite training to customers such as distributors and installers.
• Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products
• Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet’s product roadmap.
• Work closely with Solplanet’s service teams and service partners in EMEA to assist our customers in the after-sales phase.

Your background and skills:

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in Spanish language and business fluent in English.
• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast-paced environment.
• Quick learner with desire to deepen knowledge in the renewable energy industry.
• Prior work experience in a PV related industry is not a necessity but will be an advantage.

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

What we offer:

• An International Team Environment:Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.
• Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.
• Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.
• A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.
• Professional Growth Opportunities:Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.
• Be Part of a Growing Industry:Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.