Technical Support Engineer

Avaya Corporation; United States; Remote; USD 73,000 - 99,000; Full time

Job summary

A leading enterprise software company is seeking a Technical Support Engineer. This role involves providing remote support for hardware and software systems, while analyzing customer issues and troubleshooting complex problems. The position requires a bachelor's degree and 2-3 years of experience, offering a competitive salary and benefits package.

Benefits

Performance-related bonus

Comprehensive benefits package

Qualifications

• 2-3 years of experience in technical support.
• Bachelor's degree or equivalent in relevant field.
• Experience with medium complexity installations and configurations.

Responsibilities

• Provides remote post-sales support for software and hardware.
• Analyzes customer issues and implements solutions.
• May provide occasional on-site support.

Skills

Problem Solving

Technical Troubleshooting

Education

Bachelor degree in Computer Science or Electrical Engineering

Job description

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Technical Support Engineer

Location:

Virtual, US

Requisition ID: 37215

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.

The pay range for this opportunity is from $73,100 to $98,600 + performance-related bonus + benefits

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

Experience

2 - 3 Years of Experience

Education

Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).