Technical Support Engineer

Simply Iot; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a motivated individual to drive IoT connectivity solutions across various industries. This role involves providing pre-sales and post-sales technical support, conducting demos, and collaborating with marketing teams to enhance product messaging. The ideal candidate will possess a strong understanding of IoT technologies and excellent communication skills. If you are self-motivated and passionate about technology, this opportunity offers a dynamic environment to grow your career in the IoT space.

Qualifications

• Bachelor's degree in Engineering or Computer Science required.
• Proven experience in IoT sales or technical sales is essential.
• Strong understanding of IoT technologies and networking protocols.

Responsibilities

• Provide pre-sales support to drive IoT connectivity adoption.
• Conduct platform demos and training for clients.
• Maintain strong relationships with clients and manage accounts.

Skills

IoT Sales Experience

Technical Sales

Cloud Computing

Networking

Communication Skills

Presentation Skills

Negotiation Skills

CRM Software

Education

Bachelor's Degree in Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Telecommunications

Tools

HubSpot

Job description

Job Description

Timings: 12PM To 7PM EST (USA)

Key Responsibilities:

1. Provide pre-sales support to drive IoT connectivity adoption for IoT Solutions across various industries.
2. Assist sales in providing technical support for prospective clients.
3. Conduct platform demos and training for prospective and existing clients.
4. Provide pre-sales and post-sales technical support to ensure customer satisfaction.
5. Stay updated on emerging IoT technologies, market trends, and competitors' offerings.
6. Collaborate with marketing and product teams to enhance product positioning and messaging.
7. Prepare and deliver technical proposals, quotes, and RFP responses.
8. Maintain strong relationships with clients and provide ongoing account management.

Required Skills and Qualifications:

1. Bachelor's degree in Engineering, Computer Science, Telecommunications, or a related field.
2. Proven experience in IoT sales, technical sales, or solution engineering.
3. Strong understanding of IoT technologies, networking, cloud computing, and connectivity protocols (e.g., MQTT, LoRa, NB-IoT, 5G).
4. Excellent communication, presentation, and negotiation skills.
5. Ability to translate complex technical concepts into business solutions for clients.
6. Experience with CRM software and sales forecasting tools (HubSpot preferred).
7. Self-motivated, goal-oriented, and capable of working independently and in a team.
8. Willingness to travel as needed to meet clients and attend industry events.

Knowledge of Preferred Skills

Devices:

• Iphone/iPad
• Samsung Android devices and tablets
• Carrier networks: AT&T, T-Mobile, Verizon
• Network knowledge: LTE, CAT-M, Fixed Wireless, NB-IoT
• Other device knowledge: Routers (Cradlepoint, BEC, Inhand, Pepwave) - advantageous

Industry Knowledge (IoT Solutions):

Verticals include:

• Telehealth
• SDWAN/VOIP
• Building Automation
• SCADA Solutions
• GPS/Tracking
• Digital Signage
• Point of Sale
• Push-to-talk over cellular

Job Tasks:

• Tier 1 Support: handling calls and reviewing tickets for services not working or usage questions.
• Learning CAMP for onboarding new customers and assisting existing ones.
• Pulling reports for coverage checks and billing information.
• Opening tickets with carriers.
• Knowledge of how Private APN works is a bonus but not necessary.