Technical Support Engineer

Davita Inc.; Town of Texas (WI); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company seeks a Technical Support Engineer to provide exceptional customer service and technical support. You will develop expertise in product areas and manage customer concerns while working in a dynamic environment. Candidates must hold a Bachelor's degree in a related field and have relevant experience with strong technical skills.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field required.
• One year of relevant experience needed.
• Any combination of education, training, and experience is acceptable.

Responsibilities

• Develop and maintain technical expertise in assigned product areas.
• Manage customer expectations to maximize satisfaction.
• Create and curate knowledge content.

Skills

Analytical skills

Troubleshooting

Problem-solving

Agile Methodology

Scrum Methodology

C#

SQL

HTML

Git

JavaScript

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Related field degree

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to avoid duplication of efforts.

Job Category

Customer Success

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries innovate and connect with customers in new ways. We empower you to be a Trailblazer, driving your career growth and making a positive impact on the world. If you believe in business as a platform for change and in companies doing well and doing good, you've come to the right place.

Job Details

Salesforce Inc. seeks a Technical Support Engineer in Dallas, TX.

Job Duties

• Develop and maintain technical expertise in assigned product areas.
• Demonstrate analytical, troubleshooting, and problem-solving skills.
• Explain features and best practices for deliverability.
• Manage customer expectations to maximize satisfaction.
• Participate in training activities.
• Research, document, and prioritize customer issues using internal tools and escalation teams.
• Prioritize and manage time effectively in a fast-paced environment.
• Create and curate knowledge content.

The HQ address includes Salesforce locations in Dallas: 2300 N Field St. The position may be based at any of these locations. Telecommuting is an option, and some travel may be required.

Minimum Requirements

Bachelor's degree (or foreign equivalent) in Computer Science, Engineering, or related field, and one year of relevant experience.

Special Skill Requirements

• Agile and Scrum Methodology
• C#
• Azure DevOps
• SQL
• HTML
• Git
• JavaScript

Any combination of education, training, and experience is acceptable. Telecommuting is an option, with some travel required.

Application Process

Submit a resume via the apply button or email to: [e-mail], Job# 21-10752. Salesforce is an Equal Opportunity & Affirmative Action Employer.

Accommodations

If you need assistance due to a disability, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is committed to equality and non-discrimination. We believe in creating an inclusive workplace free from discrimination, assessing employees and applicants based on merit and qualifications, regardless of protected characteristics. This policy applies across all employment processes and decisions.