Technical Support Engineer

Gruve; Town of Montana (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Gruve is seeking a Technical Support Engineer with strong networking knowledge and hands-on experience with routing, switching, VLAN, BGP, and security. The role requires excellent communication and the ability to manage incidents and SLAs.

Experience with ServiceNow, Salesforce, Jira JSM, Slack, and Nagios is preferred. Freshers or 1–2 years of experience are welcome; CCNA/CCNP/CCIE certifications are a plus.

Qualifications

• Excellent English verbal and written communication skills.
• Freshers or 1–2 years of relevant experience.
• Basic knowledge of Networking, Servers, LAN/WAN, Wireless networks.
• Certifications CCNA/CCNP/CCIE are a plus.

Responsibilities

• Ensure availability and optimal performance of system and network services.
• Diagnose and troubleshoot Wireless network devices such as APs and switches.
• Monitor all installed systems and infrastructure to maintain high availability.
• Analyze platform behavior and recommend improvements.
• Knowledge of Routing & Switching, TCP/IP, VLAN, BGP, and firewall config.
• Lead and participate in technical sessions and cross‑team projects.
• Create and maintain technical documentation and policies.

Education

BE/B.Tech / MCA / Master's degree

Tools

ServiceNow

Salesforce

Jira JSM

Microsoft Platform

Slack

Nagios

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary:

We are seeking a skilled Technical Support Engineer with good understanding of networks, expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management, experience of ServiceNow, Salse Force, Jira JSM, Microsoft Platform, Slack, Nagios Monitoring tool etc possessing strong technical support and communication skills. Knowledge of wireless networking, 4G/5G networks will be added advantage.

Key Roles & Responsibilities:

• Ensure the availability and optimal performance of system and network services.


• Diagnosis and troubleshooting of Wireless network devices like Aps, Switches etc.


• Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability.


• Continuously analyze platform behavior and provide recommendations for system and infrastructure improvements.


• Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.


• Demonstrate expertise in system configuration and troubleshooting.


• Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs.


• Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues.


• Provide technical support for 4G/5G LTE and wireless technologies.


• Develop and maintain comprehensive, up-to-date technical documentation.


• Create and oversee the implementation of new internal and external policies.


• Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively.

Preferred Qualification:

• Certifications: CCNA / CCNP / CCIE (Will be added advantage)


• Basic knowledge of Networking / Servers / LAN / WAN / Wireless Networks


• Freshers / 1-2 years of relevant experience.


• Routing, Switching, Firewall, Networking, Security Monitoring, Internet, etc.


• Committed to 24×7 rotational shifts including nights and weekends.

Basic Qualifications:

• Education: BE/B.Tech, MCA, or a Master's degree.


• Experience: Freshers / 1-2 years of relevant experience.


• Skills:Excellent English verbal and written communication skills. Strong collaboration and teamwork skills.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you're passionate about technology and eager to make an impact, we'd love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.