Technical Support Engineer

Actalent; Sussex (WI); On-site; USD 83,000 - 101,000; Full time

Benefits offered by this job

Health benefits

401k

Bonuses

Job summary

Actalent in Sussex, WI is seeking a Technical Support Engineer to diagnose and resolve issues on OEM equipment, including dynos, control systems, VFDs, PLCs and test cells. You will guide customers through troubleshooting steps, interpret schematics and P&IDs, and conduct remote sessions to drive timely resolutions.

Ideal candidates have strong customer service, hands-on electrical troubleshooting, and the ability to coordinate field support while owning cases from first contact to closure.

Qualifications

• Experience diagnosing and resolving issues on OEM equipment.
• Ability to interpret schematics, wiring diagrams, and equipment manuals.
• Strong communication to maintain customer relationships.
• Familiarity with remote diagnostic tools such as AnyDesk.

Responsibilities

• Diagnose and resolve issues related to OEM equipment such as dynos, control systems, VFDs, PLCs, and test cells.
• Troubleshoot pump systems, including hydraulic and cooling circuits, flow rates, and pressure faults.
• Identify and resolve sensor-related faults, including calibration drift and wiring faults for sensors.
• Apply basic electrical troubleshooting skills including voltage/current measurement and motor circuit checks.
• Interpret schematics, wiring diagrams, P&IDs, and manuals to guide customers step-by-step.
• Conduct remote diagnostic sessions via AnyDesk or similar tools.
• Support parts identification with accuracy for correct application.
• Engage Engineering and SME teams for Level 3 issues while maintaining case ownership.
• Act as primary technical resource during active customer engagements and prioritize field calls.
• Own the case from first contact to confirmed resolution and close the ticket.
• Coordinate Field Tech dispatch or on-site engagement when needed and monitor field-originated cases.

Skills

Customer service

Troubleshooting

Product support

Mechanical expertise

Tools

AnyDesk

Job description

Job Title: Technical Support EngineerJob Description

As a Technical Support Engineer, you will diagnose and resolve issues related to OEM equipment including dynos, control systems, VFDs, PLCs, and test cells. You will troubleshoot pump systems, identify and resolve sensor-related faults, and apply basic electrical troubleshooting skills. You will also interpret schematics, wiring diagrams, and equipment manuals to guide customers through solutions, conduct remote diagnostic sessions, and support parts identification requests.

Responsibilities

• Diagnose and resolve issues related to OEM equipment such as dynos, control systems, VFDs, PLCs, and test cells.

• Troubleshoot pump systems, including hydraulic and cooling circuits, flow rates, pressure faults, cavitation, seal failures, and pump-motor coupling issues.

• Identify and resolve sensor-related faults, including calibration drift, signal loss, and wiring faults for temperature, pressure, flow, speed, and torque sensors.

• Apply basic electrical troubleshooting skills, including continuity checks, voltage/current measurement, relay and contactor diagnosis, fuse and breaker faults, and motor circuit verification.

• Interpret schematics, wiring diagrams, P&IDs, and equipment manuals to guide customers through step-by-step solutions.

• Conduct remote diagnostic sessions via AnyDesk or equivalent remote shadowing tools.

• Support parts identification requests with accuracy, ensuring the correct part and application.

• Engage Engineering and SME teams for Level 3 issues beyond current knowledge to drive resolution while maintaining full case ownership.

• Act as the primary technical resource during active customer engagements, prioritizing field calls to minimize on-site delays.

• Own the case from first contact to confirmed resolution, ensuring continuity and closing the ticket.

• Coordinate and facilitate Field Tech dispatch or on-site engagement when field support is required, maintaining full case ownership.

• Track all field-assist tickets separately to monitor response time, resolution time, and first-contact resolution rate for field-originated cases.

Essential Skills

• Customer service

• Troubleshooting

• Product support

• Mechanical expertise

Additional Skills & Qualifications

• Ability to interpret schematics, wiring diagrams, and equipment manuals

• Experience with remote diagnostic tools such as AnyDesk

• Strong communication skills for maintaining customer relationships

Work Environment

This position is based in an office environment. It is a great opportunity to build and grow within the team. There are currently three openings to expand this team, representing a significant push for the company.

Job Type & Location

This is a Permanent position based out of Sussex, WI.

Pay and Benefits

The pay range for this position is $92000.00 - $92000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Health Benefits, 401k, bonuses

Job Type & Location

This is a Permanent position based out of Sussex, WI.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in Sussex,WI.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.