Technical Support Engineer

Wolters Kluwer; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Wolters Kluwer is seeking a Technical Support Specialist to join their team. The role involves providing post-sale technical support, troubleshooting, and contributing to documentation. Candidates should have a Bachelor’s degree, strong diagnostic skills, and experience with relevant programming languages. The company offers a supportive environment with opportunities for personal development and a flexible work-from-home culture.

Benefits

Opportunities for personal development through training

Yearly performance bonus based on seniority

Referral bonus and meal vouchers

Corporate health insurance

Mindfulness and wellbeing programs

Up to 28 days of annual leave

Flexible work-from-home culture

Qualifications

• Final-year students eligible.
• Fluent in English; knowledge of French or German is a plus.
• Team player with an outgoing personality.

Responsibilities

• Supports post-sale technical support services including installation and troubleshooting.
• Performs routine technical assignments under guidance.
• Contributes to the knowledge base through documentation.

Skills

Diagnostic and troubleshooting skills

Scripting skills (VBscript, SQL)

Programming languages (Java, JavaScript, SQL)

Database knowledge (MS SQL Server, Oracle)

Analytical skills

Problem-solving skills

Communication skills

Negotiation skills

Education

Bachelor’s degree

Tools

Oracle SQL Developer

Job description

Job Description at Wolters Kluwer

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people with unique dreams, life stories, abilities, and passions, united by one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

Responsibilities:

• Requires basic technical knowledge of customer service principles and concepts, focusing on technology practices and systems.
• Works under instruction, guidance, and direction from more senior team members.
• Performs routine technical assignments and applies existing procedures to solve standard problems.
• Supports technology-related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services.
• Applies general knowledge of business and industry through education or experience.
• Performs structured work assignments in one or various job areas.
• Responsible for output in specific work area, meeting appropriate time and quality targets.
• Plans and prioritizes own work to meet deadlines.
• Contributes to and maintains the knowledge base through documentation.

Requirements:

• Bachelor’s degree; final-year students are also eligible.
• Diagnostic and troubleshooting skills.
• Scripting skills for diagnostic purposes (using VBscript, SQL).
• Desired programming languages: Java, JavaScript, SQL.
• Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts.
• Tools: Oracle SQL Developer.
• Additional technical skills: experience with WebSphere and/or Wildfly is a plus.
• Fluent in English, both written and spoken; knowledge of French or German is a plus.
• A team player with an outgoing personality.
• Good analytical skills, able to think creatively.
• Problem-solving skills, with the ability to find solutions and workarounds.
• Strong communication and negotiation skills.

Our Offer:

• Opportunities for personal development through training and the #GROW program.
• Yearly performance bonus based on seniority.
• Referral bonus, meal vouchers, monthly allowance, and gift vouchers twice a year.
• Corporate health insurance.
• Mindfulness and wellbeing programs (Wellbeats, MyQuillibrium, etc.).
• Up to 28 days of annual leave, depending on seniority.
• Flexible work-from-home culture and consideration for individual needs.

Applicants may be required to appear onsite at a Wolters Kluwer office during the recruitment process.