Technical Support Engineer

Options Technology Ltd.; New York, Northern (NY, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Global travel

Career development opportunities

Bonus incentives

Employee benefits

Job summary

Options Technology Ltd. in New York seeks a Technical Support Engineer to be at the heart of trading and cloud infrastructure, supporting global clients and solving real-time technical challenges.

You will work with cutting-edge financial technology, collaborate with diverse teams, and contribute to Options' continued success in a fast-paced environment. Strong communication and customer service experience are highly valued.

Qualifications

• Undergraduate degree or progress toward one.
• Excellent written and verbal communication skills.
• Customer service experience with stakeholders at all levels.
• Ability to thrive in a fast-paced, evolving environment.
• Comfort with travel and client interactions.

Responsibilities

• Support global clients on mission-critical trading and cloud infrastructure.
• Troubleshoot and resolve real-time technical issues.
• Collaborate with cross-functional teams to deliver effective solutions.
• Maintain thorough documentation of issues and resolutions.

Skills

Strong communication

Customer service

Self-driven

Willing to travel

Problem solving

Education

Undergraduate degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

Technical Support Engineer

Location: New York

Salary: Competitive

Join the Options Technical Support Team in New York!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.

The Role

As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.

This is an exciting opportunity to work in a fast-paced environment and contribute to Options continued success.

Essential Criteria

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Customer service experience (comfortable working with senior management and business owners).
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• Solid competency in the following: Word, PowerPoint and Excel.
• Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.

Desirable Criteria

• Previous start-up, technology or business experience.
• Degree level qualification or equivalent in related field.
• A passion for start-ups, innovation and financial technology.
• Strong interpersonal skills with client facing experience.
• Project management skills and proven ability to manage own workload.

We look forward to reviewing your application and discussing how you can make an impact at Options Technology!