Technical Support Engineer

Options-Technology; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Options Technology is seeking a Technical Support Engineer in New York to join our mission-critical trading and cloud infrastructure team. You will support global clients, resolve real-time technical challenges, and work closely with cross-functional colleagues in a fast-paced fintech environment.

Ideal candidates bring strong problem solving, communication skills, and a willingness to travel as needed. A degree or equivalent experience is welcome.

Qualifications

• Strong research, writing and communication skills.
• Experience in customer service with senior stakeholders.
• Ability to work in a fast-paced environment.
• Willingness to travel as needed.
• Proficiency with Word, PowerPoint and Excel.

Responsibilities

• Provide technical support for global clients in trading and cloud infrastructure.
• Identify and resolve real-time technical issues influencing operations.
• Collaborate with cross-functional teams to ensure high-quality service.

Skills

Strong communication

Customer service

Travel willingness

Independence

Education

Undergraduate degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

Technical Support Engineer

Location: New York

Salary: Competitive

Join the Options Technical Support Team in New York!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.

The Role

As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.

This is an exciting opportunity to work in a fast-paced environment and contribute to Options continued success.

Essential Criteria

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Customer service experience (comfortable working with senior management and business owners).
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• Solid competency in the following: Word, PowerPoint and Excel.
• Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.

Desirable Criteria

• Previous start-up, technology or business experience.
• Degree level qualification or equivalent in related field.
• A passion for start-ups, innovation and financial technology.
• Strong interpersonal skills with client facing experience.
• Project management skills and proven ability to manage own workload.

We look forward to reviewing your application and discussing how you can make an impact at Options Technology!