Technical Support Engineer

Talent Groups; Missouri; On-site; USD 60,000 - 80,000; Full time

Job summary

A global software company is seeking a Technical Support Engineer to enhance healthcare experiences through innovative technology. This role involves providing technical support to healthcare institutions, ensuring customer satisfaction, and troubleshooting issues efficiently. Join a growing team dedicated to improving patient care through technology.

Benefits

Medical insurance

Vision insurance

Qualifications

• Minimum three years of relevant experience in technical support.
• Experience with healthcare systems preferred.

Responsibilities

• Provide 1st and 2nd level technical support for global users.
• Document root causes in tickets and ensure customer satisfaction.
• Monitor logs and analyze trends to identify recurring issues.

Skills

Technical Support

Microsoft Technologies

Networking

English

Tools

Azure Cloud

Datadog

Airwatch

Zendesk

Job description

Our client seeks a Technical Support Engineer to join their growing team. This is an opportunity to work with a global software company that partners with hospital systems to enhance the healthcare experience through innovative technology that simplifies and connects the interactions of clinicians and patients, allowing care teams to focus on healing and health.

Job Type: Direct Hire

Shift: Monday – Friday (morning start at 5:00am or 6:00am CDT)

This position is not eligible for visa sponsorship. No Corp to Corp or 3rd party agencies.

Responsibilities:

• Deliver efficient, friendly, and timely customer service in accordance with service level agreements (SLAs).
• Provide 1st and 2nd level technical support for hardware and software to global users in healthcare institutions.
• Assist with triage and troubleshooting, escalating unresolved issues as needed.
• Document root causes in tickets and ensures incidents are resolved with complete customer satisfaction.
• Monitor logs and analyze trends to identify recurring issues.
• Conduct quality assurance testing with other technology teams.
• Continuously expand knowledge of helpdesk procedures, products, and services.
• Occasional rotating weekend and public holiday work.

Skills & Experience:

• Minimum three years of relevant experience in technical support, application support, or a SaaS support environment.
• Skilled in Microsoft technologies, including web applications, Windows Server, MSSQL, and Azure Cloud.
• Proficiency with enterprise monitoring tools like Datadog or similar.
• Networking knowledge, including VLAN, DHCP, and DNS.
• Experience with mobile device management tools such as Airwatch is beneficial.
• Previous experience with healthcare systems is preferred.
• Familiarity with Zendesk is preferred.
• Knowledge of enterprise AV/IPTV is beneficial.
• Fluent in English (reading, writing, and speaking).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

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