Technical Support Engineer

Atlas Copco Holding GmbH; Michigan City (IN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Culture of trust

Lifelong learning

Innovation powered by people

Comprehensive compensation

Health and well-being

Job summary

Atlas Copco Holding GmbH is seeking a technically skilled service professional to own complex vacuum system troubleshooting from intake to closure. Responsibilities include diagnosing electrical/controls issues, coordinating with global technical support, and delivering actionable repair recommendations in a hybrid work setup across Michigan City, IN and Charlotte, NC.

The role emphasizes commissioning guidance, documentation, and continuous improvement to enhance field performance and

Qualifications

• 3–5+ years in technical support, field service, or maintenance of industrial equipment (vacuum/rotating equipment preferred).
• Proven ability to handle complex troubleshooting end-to-end, including documentation and follow-up.
• Technical apprenticeship or degree; training in electrical troubleshooting is a plus.

Responsibilities

• Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs, and customers; ensure timely support and ownership from intake to closure.
• Diagnose complex vacuum system issues, including electrical/controls (sensors, I/O, controller logic, VSD/PLC).
• Define troubleshooting plans, analyze field data, and provide actionable repair recommendations.
• Coordinate with Product Company/Global Technical Support for advanced root cause analysis and capture lessons learned.
• Advise on commissioning, corrective actions, preventive measures, and service best practices.
• Maintain and improve technical documentation and reusable guidance.

Skills

Complex troubleshooting

Technical escalation

Strong communication

English fluency

Travel readiness

Education

Technical degree

Tools

ERP systems

Diagnostics tools

Job description

Responsibilities

• Technical Case Handling & Troubleshooting
  • Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs, and customers; ensure timely support and ownership from intake to closure.
  • Diagnose complex vacuum system issues, including electrical/controls (sensors, I/O, controller logic, VSD/PLC).
  • Define troubleshooting plans, analyze field data, and provide actionable repair recommendations.
  • Coordinate with Product Company/Global Technical Support for advanced root cause analysis and capture lessons learned.
• Service Process Support & Standardization
  • Advise on commissioning, corrective actions, preventive measures, and service best practices.
  • Maintain and improve technical documentation and reusable guidance.
  • Ensure consistent communication and escalation discipline; support stable service routines regionally.
• Training & Knowledge Transfer
  • Deliver technical coaching and training to improve first‑time‑fix and reduce repeat incidents.
  • Translate complex topics into practical procedures and decision trees for the field.
• Product Quality & Continuous Improvement
  • Drive structured failure, incident, and warranty reporting; support analysis with clear problem statements and containment actions.
  • Identify recurring issues and propose corrective/preventive actions in processes, training, documentation, and service.
• Safety & Customer Focus
  • Promote safe working practices, PPE use, and compliance with safety standards.
  • Maintain a professional, customer‑focused approach; collaborate across Service, Supply Chain, Sales, and Finance.
• Technical Case Ownership & Escalations (55%)
  • Own complex technical cases from intake to closure for VTS Aftermarket (remote and on‑site support). Coordinate cross‑functionally and elevate with complete technical evidence.
• Service Enablement & Standardization (25%)
  • Strengthen service execution by providing troubleshooting routines, commissioning/service guidance, and reusable documentation. Reduce repeat incidents through consistent methods and clear communication.
• Training & Capability Building (15%)
  • Deliver coaching/training to Field Service, Customer Centers, and distributors to improve first‑time‑fix, safety, and service procedures.
• Product Feedback & Continuous Improvement (5%)
  • Ensure structured failure/incident/warranty reporting and contribute to reliability improvements through trend observations and corrective actions.

Qualifications

• 3–5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment (vacuum/rotating equipment preferred).
• Proven ability to handle complex troubleshooting cases end‑to‑end, including documentation and follow‑up.
• Education/Technical Background: Technical apprenticeship or degree (mechanical, mechatronics, electrical, industrial maintenance, or similar). Additional training in electrical troubleshooting, controls/VSD, pneumatics/hydraulics is a plus.
• Strong troubleshooting skills in mechanical (pumps, bearings, seals, lubrication, overheating/vibration) and electrical/controls topics (sensors/I‑O, wiring diagrams, fault codes, basic control logic, VSD/PLC interfaces). Ability to read and interpret technical documentation and translate findings into clear actions.
• Structured problem‑solving, strong ownership, and ability to prioritize multiple cases under time pressure.
• Strong communication skills to guide technicians remotely and deliver training/coaching.
• Customer‑oriented, collaborative, and disciplined escalation behavior.
• Good computer skills; ERP/service tools experience is an advantage.
• English required; Spanish and/or French is a plus.
• Valid driver’s license; willingness to travel and work in industrial environments.

Benefits

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well‑being

Location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Atlas Copco facility in either Michigan City, IN or Charlotte, NC, United States.

Uniting curious minds: Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Functional Area: Service

Location: United States (Indiana, North Carolina)