Technical Support Engineer

ZipRecruiter; Madison (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Une entreprise leader dans le soutien technique à la clientèle recherche un professionnel pour rejoindre son équipe dynamique. Le candidat idéal aidera à l'installation et au dépannage de dispositifs multifonctionnels, tout en offrant un support pour les systèmes d'exploitation Windows et Mac. De plus, cette position offre d'excellents avantages, y compris des programmes de bien-être et un plan de 401(k). Un environnement de travail qui valorise les efforts et l'engagement des employés est promu.

Benefits

Medical and dental benefits

401(k) with match

Wellness programs

Personal and vacation time

Qualifications

• Diplôme ou expérience équivalente en support technique.
• Certification CompTIA Network+ requise.
• Certifications Microsoft souhaitées.

Responsibilities

• Installer et dépanner des périphériques multifonctionnels et des imprimantes.
• Fournir un support technique pour les systèmes d'exploitation Windows et Mac.
• Travailler avec les fournisseurs pour résoudre des problèmes complexes.

Skills

Troubleshooting skills

Communication skills

Organizational skills

Knowledge of Windows and Mac

Understanding of networks and protocols

Education

Associate's degree in IT-related field

Tools

Microsoft Office 365

Adobe Suite

Job description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA, and OH. The company strives to recognize and appreciate our associates' commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on experience.

In this role, you will:

• Install, support, and troubleshoot networked multifunctional devices, printers (MFPs), and scanners
• Install, support, and troubleshoot related software and out-of-the-box solutions associated with MFPs
• Assist with USB print/scan issues and troubleshooting
• Support key operators with job applications and troubleshooting
• Provide support for PC and Mac related to printing, scanning, and vendor software
• Perform advanced network troubleshooting related to printing, scanning, and vendor software
• Work directly with vendors to report, resolve, or acquire solutions to complex problems
• Collaborate to create and maintain TSC knowledge base content
• Assist in configuring and maintaining the TSC test environment/domain, including all supported equipment and software
• Provide timely, efficient, and effective customer support
• Maintain open communication and cooperation with team members and other departments
• Ensure customer issues are tracked accurately and documented thoroughly

You should have:

• An associate's degree in an IT-related field or two years of equivalent work experience supporting desktop computers in a corporate environment
• Strong working knowledge of Windows and Mac operating systems
• Strong understanding of networks and protocols
• Excellent organizational skills
• Excellent written and oral communication skills, including telephone etiquette
• Experience with Microsoft Office 365, Adobe Suite, and other business applications
• Excellent troubleshooting skills

Qualifications:

• CompTIA Network+ certification
• Microsoft Certified Professional or Microsoft Certified Technical Specialist certifications

The Gordon Flesch Company offers medical, dental, personal and vacation time, 401(k) with match, wellness programs, and many other benefits. For full details, visit: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to creed, protected veteran status, or other protected classes as defined by law. We do not discriminate against employees or applicants for discussing or disclosing pay, except as permitted by law.