Remote Technical Support Engineer

Securitas Technology; Portland (OR); Remote; USD 50,000 - 136,000; Full time

Job summary

Securitas Technology is looking for a Technical Support Engineer who will provide solutions for technical issues related to their products. The role requires strong communication skills and technical expertise, particularly in Linux and Windows environments, with responsibilities including customer interaction and troubleshooting.

Qualifications

• 3 years of technical support experience required.
• Hands-on experience with Linux and/or Windows Server 2008 and up.
• Experience supporting applications that include software and hardware.

Responsibilities

• Provides support for all incoming and assigned customer cases.
• Escalates customer issues and requests assistance as appropriate.
• Performs at high performance levels of response and resolution time.

Skills

Network troubleshooting skills

Excellent English verbal and writing communication skills

Ability to work in a dynamic and challenging environment

Fast learning curve with new technologies and products

Team player

Education

High School Diploma

Bachelor’s degree or relevant formal education

Obtained OS certification

CCNA certified (Cisco LWAPP Wi-Fi infrastructure)

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About The Company

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us.

About The Company

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us.

Position Summary

The Technical Support Engineer responds to situations where first-line product support on-site has failed to isolate or fix problems in malfunctioning equipment, software or solutions. The Support Engineer may be involved in customer installation or upgrades. Provides support to customer/users (i.e. field engineers and company representatives) where the product is highly technical or sophisticated in nature. Reports to Support Center Manager.

This is a remote position with working hours from 12PM PT to 8PM PT.

Essential Job Functions

• Provides support for all incoming and assigned customer cases via telephone and web-based CRM platform for all Securitas Healthcare products. Re-creating customer problems and testing customer configurations in-house to help diagnose problems.
• Escalates customer issues and requests assistance as appropriate.
• Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide complete solutions.
• Performs at high performance level of response and resolution time, first-call-resolution and customer satisfaction.
• Workdays Monday – Friday. Available 24X7 based on rotation for customers calls.
  
  
  

Additional Responsibilities

• Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.
  
  
  

Education / Requisite Skills

• 3 years of technical support experience required.
• 3-year hands-on experience with Linux and/or Windows Server 2008 and up-OS.
• Network troubleshooting skills
• Ability to work in a dynamic and challenging environment.
• Team player
• Fast learning curve with new technologies and products
• Excellent English verbal and writing communication skills.
• Hands-on experience with supporting applications that include software and hardware.
• A minimum of a High School Diploma is required.
• Travel Requirement: 25%
  
  
  

Preferred Education, Skills & Experience

• Bachelor’s degree or formal education that is relevant to the job.
• Obtained OS certification.
• Supporting large scale companies and organizations in the healthcare industry
• Obtained network administrator certification.
• Experience with Cisco LWAPP Wi-Fi infrastructure – CCNA certified preferred.
• Advantage: Hands-on experience working Database
• Experience with 3rd party integrations (Ensemble, HTTP Post)
  
  
  

Supervisor’s Title: Technical Support Manager

Department Name: PSO Support

FLSA Status: Exempt, Full-time

EEO Statement: We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations.

12PM PT to 8PM PT

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Security and Investigations

Referrals increase your chances of interviewing at Securitas Technology by 2x

Portland, OR $87,700 - $136,000 1 week ago

Portland, Oregon Metropolitan Area 4 weeks ago

Portland, OR
$50,000.00
-
$60,000.00
3 weeks ago

Portland, OR
$50,000.00
-
$65,000.00
2 weeks ago

Portland, OR
$80,000.00
-
$110,000.00
2 weeks ago

Principal Technical Product Support Engineer

Construction Technical Support Specialist

Wilsonville, OR
$132,200.00
-
$211,500.00
4 days ago

Data Center Production Operations Engineer

Hillsboro, OR $108,000 - $148,500 5 days ago

Hillsboro, OR $140,000 - $147,000 2 weeks ago

Wilsonville, OR $132,200 - $211,500 4 days ago

Hillsboro, OR $140,000 - $147,000 2 weeks ago

Portland, OR $75,000 - $160,000 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.