Technical Support Engineer

Energy Vault; Lawrence (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join its dynamic team in Lawrence, MA. This exciting opportunity is perfect for those who are eager to learn and grow in a fast-paced environment. You will be responsible for providing top-notch technical support to customers and field technicians, solving complex issues related to PV inverters and electrical systems. If you have a passion for customer service and technical problem-solving, this role offers the chance to make a significant impact while working alongside industry leaders. Join a company that values initiative and offers a collaborative work culture where your contributions are recognized and rewarded.

Qualifications

• Entry-level position requiring a BS in Electrical Engineering.
• Experience with PV inverters and power electronics preferred.

Responsibilities

• Provide technical support to customers and troubleshoot issues.
• Interact with customers to ensure high satisfaction levels.
• Manage process improvements in the Technical Support department.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Organizational Skills

Time Management

Field Service Experience

Education

BS in Electrical Engineering

NABCEP certification

Tools

ServiceMax

Diagnostic Software

Job description

Company Description

Yaskawa – Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV inverters, string combiners and web-based monitoring for all size solar systems. Solectria is backed by over 100 years of power electronics and inverter experience. All of Solectria’s three-phase central PV inverters are made in the USA. System owners, developers and EPCs rely on the high performance, reliability and bankability of Yaskawa – Solectria Solar. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow.

Our culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond. If you are an entry-level Electrical Engineer, we may have the perfect opportunity for you.

We are seeking a Technical Support Engineer in our Lawrence, MA facility. The ideal candidate will have BS in Electrical Engineering, be customer-focused, and have the ability to provide telephone and email technical support.

We offer the opportunity to experience the excitement, challenge, and rewards of working in an entrepreneurial, fast-growing, and industry-leading company. When you join the Yaskawa Solectria Solar team, you'll be surrounded by exceptionally talented individuals widely regarded as leaders in their areas of expertise.

Yaskawa Solectria Solar is an equal opportunity employer.

Job Description

1. Interact with customers to provide the highest level of customer satisfaction in all interactions.
2. Solve highly technical issues over the phone and through email.
3. Provide technical support to customers and field technicians to solve inverter and other product-related issues.
4. Troubleshoot issues to root cause over the phone and through email.
5. Perform analysis of data monitoring to determine root cause of issues and develop appropriate correction plans.
6. Determine appropriate replacement parts and courses of action to repair units deployed in the field.
7. Create cases and work orders in ServiceMax and maintain detailed records.
8. Schedule and dispatch field technicians to repair units by developing detailed repair plans and troubleshooting steps.
9. Update, create and maintain service manuals and troubleshooting guides.
10. Manage process improvements and creation of processes related to the Technical Support department.
11. Occasionally travel to field sites and perform onsite troubleshooting of issues and perform repairs to restore functionality of units.
12. Work with Engineering to solve product issues and issue Technical Service Bulletins.
13. Manage specific customer or product issue projects as assigned.
14. Other related duties as assigned.

Qualifications

1. Experience with PV inverters, high voltage systems and power electronics preferred.
2. Knowledge of electrical systems, including residential and commercial electrical infrastructure.
3. A highly level of initiative and a proactive nature, good communication and presentation skills, and strong organizational and time management skills.
4. Knowledge of COP operating systems, MODBUS and TCP/IP protocols.
5. Ability to read and follow schematic diagrams, drawings, and instructions.
6. Ability to use diagnostic software and communication programs.
7. Field service experience highly desirable.
8. Safety and quality focused, customer-oriented.
9. Ability to occasionally travel, both nationally and internationally - a valid passport is required.

Additional Information

Education/Certification:

1. BS in an engineering or related field.
2. Two or more years of work-related experience preferred, but not required.
3. NABCEP certification highly desirable.

Relocation assistance is not available for this position.

Sponsorship is not available for this position.