Tech Support Engineer - Renewable Energy

Yaskawa America, Inc. - Drives & Motion Division; Waukegan (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Yaskawa – Solectria Solar, a leader in PV inverter technology, seeks a Technical Support engineer focused on renewable energy. You will provide phone and field support, addressing installation, startup, maintenance and repair tasks for customers and partners.

Ideal candidates bring hands-on experience with PV systems, VFDs, PLCs, and BESS, along with strong communication skills and a drive to learn and grow in a fast-paced environment.

Qualifications

• BSEE or BSET preferred in Electrical Engineering, Renewable Energy, PV Engineering, or related field; equivalent experience may be considered.
• 1+ year in technical customer support, field service, or hands-on with renewable energy products, VFDs, servo systems, PLCs, BESS, or similar industrial automation.
• Knowledge of AC/DC electrical systems, power electronics, inverters, VFDs, servo systems, and battery storage systems.

Responsibilities

• Provide troubleshooting and phone support for customers and field engineers on PV inverters and related equipment.
• Assist customers with installation, start-up, maintenance, repair, training, parts, and project identification.
• Diagnose system errors, hardware faults, and communication issues remotely using schematics and diagnostics tools.
• Navigate solar monitoring platforms, drive configuration software, and PLC programming environments to resolve issues.

Skills

Customer support

Troubleshooting

Technical knowledge

Communication

Field service

Electrical systems

Education

Bachelor's degree in Electrical Engineering or related field

Tools

Oscilloscopes

Multimeters

Power analyzers

PLC programming environments

Job description

Yaskawa – Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV inverters, string combiners and web-based monitoring for all size solar systems. Solectria is backed by over 100 years of power electronics an inverter experience. All of Solectria’s three-phase central PV inverters are made in the USA. System owners, developers and EPCs rely on the high performance, reliability and bankability of Yaskawa – Solectria Solar. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow.

Our culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond. If you have experience in renewable energy, we may have the perfect opportunity for you.

The Technical Support - Renewable Energy provides trouble shooting phone support, field service engineering and technical assistance for customers in the areas of installation, start-up, maintenance, repair, training, parts, identification and assistance with assigned projects with all levels of internal and external customers. Provides high quality phone support and technical expertise to customers. The ideal candidate will display a driven attitude and capacity toward learning and mastering technical customer support.

Qualifications

• BSEE or BSET preferred in Electrical Engineering, Renewable Energy, Photovoltaic Engineering, or a related technical field; equivalent technical training or relevant work experience will also be considered.
• Minimum one year of technical customer support, field service, or hands‑on experience with one or more of the following: renewable energy products, photovoltaic systems, variable frequency drives (VFDs), servo systems, motion controllers, PLCs, robotics, CNC equipment, battery energy storage systems (BESS), or similar industrial automation and power conversion products. NABCEP certification is a plus.
• Working knowledge of AC/DC electrical systems, power electronics, inverters, variable frequency drives, servo systems, charge controllers, battery storage systems, and industrial control equipment.
• Demonstrated ability to diagnose system errors, hardware faults, communication issues, and application‑related problems remotely using electrical schematics, software diagnostics, and troubleshooting tools.
• Ability to navigate and interpret data from solar monitoring platforms, drive configuration software, motion control software, PLC programming environments, and other diagnostic applications.
• Detailed working knowledge of electronic test equipment, including digital multimeters, oscilloscopes, line power analyzers, and other diagnostic instruments used for troubleshooting electrical and electronic systems.
• Valid driver's license and ability to qualify for a U.S. passport for occasional domestic and international travel.
• Proficient with Microsoft Windows‑based computers and common business software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), with strong computer and keyboarding skills.
• Excellent verbal, written, and interpersonal communication skills with the ability to effectively support customers, distributors, OEMs, contractors, and field service personnel.

Some key advantages of working at Yaskawa include: career opportunities in diverse areas, a highly competitive benefit package, including a generous 401(K) plan, profit sharing, corporate wide bonus plan and educational assistance program offering up to $10,000 a year for graduate courses. Additional information regarding the benefit package can be found at the following link.

https://www.yaskawa.com/about-us/careers/benefits